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Cage Operations Supervisor

2 months ago

Oak Grove, Kentucky, United States WKY Development LLC Oak Grove Full time
Job Summary

We are seeking a highly skilled Cage Operations Supervisor to join our team at WKY Development LLC Oak Grove. The successful candidate will be responsible for overseeing the daily operations of the Cage, ensuring the highest level of customer service, and maintaining a safe and secure work environment.

Key Responsibilities
  • Supervise the Cage operation, Player Services, and Sports Wagering to ensure seamless execution and optimal results.
  • Provide exceptional guest service, resolve disputes, and maintain a positive gaming experience.
  • Ensure the safety and security of Team Members and guests, implementing measures to prevent loss time injuries.
  • Recruit, train, and develop Team Members, conducting performance reviews and participating in the selection and hiring process.
  • Review staffing levels, delegate authority, and assign responsibilities to maintain budgeted employment levels.
  • Abide by and enforce policies and procedures to safeguard gaming assets and funds.
Requirements
  • Two to five years of experience in cage operations and supervision, with a degree in a related field or equivalent work experience.
  • Able to obtain and maintain a valid Kentucky gaming/racing license and Race and Sportsbook Employee License.
Working Conditions

The physical demands of this role include frequent sitting, standing, walking, and lifting up to 50lbs. The work environment is moderate to loud, with regular exposure to the smoking area and gaming equipment.