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IT Asset Management Specialist

4 weeks ago

Phoenix, Arizona, United States Insight Global Full time
Job Title: IT Asset Management Analyst

Insight Global is seeking an IT Asset Management Analyst to join our team. As an IT Asset Management Analyst, you will play a critical role in supporting the implementation, documentation, and management of asset and configuration management programs.

Key Responsibilities:
  • Act as a liaison between IT and business units to address asset management process issues and improvements.
  • Establish and update hardware and software lifecycle processes from acquisition to disposal.
  • Monitor lifecycle processes to ensure efficiency and compliance.
  • Develop and implement inventory management processes for hardware and software assets.
  • Ensure accurate and up-to-date inventory records.
  • Develop, document, and maintain process standards and workflows for asset and configuration management.
  • Ensure all processes are aligned with industry best practices and organizational goals.
  • Implement and update control processes to ensure compliance with organizational policies.
  • Conduct regular audits to verify adherence to established controls.
  • Ensure governance and operational structures are followed within asset and configuration management.
  • Develop and enforce policies to maintain process integrity and compliance.
  • Ensure control evidence are collected and/or stored and made available for all audit and control activities.
  • Provide training and support to stakeholders on asset and configuration management processes.
  • Develop training materials and conduct workshops as needed.
  • Generate reports and analytics to provide insights into asset and configuration management performance.
  • Conduct user acceptance testing (UAT) and assist in troubleshooting issues.
  • Monitor data quality and assist in regular audits to ensure compliance with policies.
Requirements:
  • 3+ years' experience in IT asset management processes and best practices.
  • 3+ years of experience with IT service management (ITSM) tools, specifically ServiceNow.
  • 3+ years of experience with ITIL process framework and best practices.
  • Knowledge of configuration (including CMDB) management processes and best practices.
  • Excellent documentation and process development skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively.

Insight Global is an equal opportunity/affirmative action employer that believes everyone matters. We are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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