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Client Relations Specialist

2 months ago

Seattle, Washington, United States Next Level Recruiting, LLC Full time
Position Overview:
We are in search of motivated, self-directed professionals with a solid foundation in client relations, skilled at creating remarkable customer experiences. Our commitment to prioritizing client needs has significantly contributed to our impressive growth trajectory.

Role Summary:
We are currently looking for a solution-focused Client Relations Specialist to become a vital member of our team at Next Level Recruiting, LLC. The main goal of this position is to inform clients about our offerings, assist them throughout their purchasing journey, and maintain consistent communication to guarantee their complete satisfaction.

Training and Development:
We emphasize ongoing education and personal growth, providing substantial support and accountability to help you achieve your professional goals. Your journey will commence with a thorough training program lasting 2-3 weeks, which will cover:
- Recognized strategies for exceptional client service
- Comprehensive knowledge of our products, services, and promotions
- Detailed training on compliance standards

Key Responsibilities:
- Deliver outstanding client experiences by understanding their requirements, promoting open dialogue, and providing customized product suggestions.
- Interact with clients in person on a daily basis, demonstrating the highest standards of courtesy, professionalism, and empathy.
- Process new sales requests, manage account enhancements, and adeptly resolve client concerns to boost satisfaction.
- Maintain an extensive understanding of our offerings and stay informed about industry trends.

Continuous Improvement:
- Engage in daily training sessions, virtual networking events, and conference calls to improve client satisfaction, refine sales techniques, and enhance technical support.
- Potentially assist in onboarding, training, and mentoring new team members based on your accomplishments and reputation within our organization and among clients.

Desired Skills:
- Empathy, patience, and consistency in addressing diverse client needs and personalities.
- Flexibility to adapt to the evolving nature of a client-focused role, embracing challenges with a positive attitude.
- Clear and effective communication to ensure clients fully understand our offerings and services.
- Strong work ethic, distinguishing between efficiency and a commitment to delivering exceptional service.
- Ability to acquire knowledge to adequately address client inquiries while being transparent about areas where further information may be needed.
- Resilience to accept and learn from constructive feedback, contributing to client satisfaction and organizational success.