Client Relations Specialist

2 months ago


Seattle, Washington, United States Instep Management Group Full time

About the Role:
As a pivotal member of our organization, the Customer Engagement Associate plays a crucial role in ensuring that our clients receive exceptional service. At Instep Management Group, we pride ourselves on fostering a vibrant and inclusive workplace that values teamwork and innovation.

Key Responsibilities:
As a Customer Engagement Associate, your responsibilities will include:

  • Onboarding new clients effectively
  • Enhancing customer loyalty and engagement
  • Listening attentively to customer concerns and resolving conflicts
  • Identifying the root causes of issues and proposing effective solutions
  • Building and maintaining strong relationships with both new and existing clients
  • Promoting additional products to clients to boost revenue
  • Communicating trends and insights to sales account managers for continuous improvement

Qualifications:
We seek individuals who can:

  • Work efficiently both independently and collaboratively
  • Quickly identify and resolve challenges
  • Excel in a competitive team atmosphere
  • Demonstrate exceptional attention to detail and follow-through
  • Adapt to diverse personalities and situations

Preferred Qualifications:
We prefer candidates who possess:

  • A high school diploma or GED
  • Experience in customer service, retail, sales, or hospitality
  • A flexible availability
#LI-Onsite

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