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Client Support Specialist

1 month ago

Seattle, Washington, United States YWCA Seattle | King | Snohomish Full time
Job Title: Client Support Specialist

YWCA Seattle | King | Snohomish is seeking a highly skilled and compassionate Client Support Specialist to join our team. As a key member of our support staff, you will provide exceptional customer service to residents, guests, and clients, ensuring a positive and welcoming experience for all.

Key Responsibilities:
  • Provide high-quality, culturally responsive, and consistent customer service to residents, guests, and clients.
  • Assist with initial referrals to YWCA programs and community resources as needed.
  • Act as a first responder to onsite emergency situations, ensuring the safety and well-being of all individuals.
  • Monitor activity in the lobby area and enforce policies regarding building and resident safety.
  • Manage administrative records for residents and visitors, maintaining confidentiality and discretion.
  • De-escalate conflicts or crises in the lobby area, directing individuals to appropriate staff for further support.
Requirements:
  • Minimum 1 year of experience working in a social service setting, preferably in a housing/apartment/residential building.
  • Excellent communication and interpersonal skills, with the ability to work with diverse populations.
  • Basic computer literacy, with proficiency in Microsoft Office and ability to learn new software.
  • Valid CPR and First Aid Certification, obtained within 6 months of employment.
  • Ability to work a flexible schedule, including weekends and holidays.
Benefits:
  • Hourly pay rate: $22.00 per hour.
  • Generous vacation, holiday, and sick leave plans.
  • At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan.

YWCA Seattle | King | Snohomish is an Equal Opportunity Employer. We value diversity and inclusion, and encourage applicants from all backgrounds to apply. If you are passionate about providing exceptional customer service and making a difference in your community, we encourage you to apply for this exciting opportunity.