Client Service Representative

2 weeks ago

Jersey City, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking a Client Service Representative in Jersey City, New Jersey. This role offers a long term contract employment opportunity in the industry of Client Services. The successful candidate will be responsible for counseling clients on product/service offerings, coordinating equipment installation, and resolving customer inquiries. The role will also involve navigating multiple systems to research customer concerns and ensure optimal use of their equipment.

Responsibilities:
• Counsel clients on water leak detection solutions and coordinate the installation of equipment.
• Navigate multiple systems and applications to research and resolve customer inquiries.
• Document customer interactions and follow up as necessary to ensure customer satisfaction.
• Comply with corporate policies and internal business processes while maintaining high service performance and quality standards.
• Work effectively in a team environment, demonstrating strong interpersonal and communication skills.
• Exhibit proficiency in moving from one internal system to another.
• Assist in training and product knowledge dissemination.
• Maintain and exhibit strong communication skills, both oral and written.
• Display organization skills and ability to multi-task, handling multiple priorities within established time constraints.
• Demonstrate the ability to work independently as well as in a team environment.• Must possess strong customer service skills
• Ability to create and manage documentation
• Proficient in Microsoft Excel, Word, Outlook and Office Suites
• Experience in providing training on procedures and processes
• Able to conduct research and compile data effectively
• Familiarity with 'About Time' software is an advantage
• Experience in managing and creating spreadsheets
• Excellent communication skills, both verbal and written
• Ability to counsel clients and provide guidance
• Must be proficient in relevant business process functions and understand business units
• Able to adhere to quality and performance standards
• Knowledge of corporate policies and procedures
• Familiarity with Chubb's products and services
• Experience in detection and troubleshooting
• Ability to work onsite when required
• Familiarity with Microsoft Word and Excel
• Product knowledge to help clients understand the products or services offered
• Ability to exhibit professionalism and maintain confidentiality
• Excellent written communication skills for preparing detailed reports and correspondences.

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