Client Advisor, Client Services Center
4 weeks ago
We are seeking a highly skilled Client Advisor to join our Client Services Center in Jersey City, NJ. As a Client Advisor, you will be responsible for providing exceptional customer service by listening and responding to each client's specific needs and resolving issues efficiently and effectively through strong and empathetic communication skills.
Key Responsibilities- Provide a positive, courteous, and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.
- Consistently provide a highly professional approach and outstanding service to resolve customer issues, communicate effectively, and with empathy via phone, email, social media, and/or written correspondence.
- Escalate any customer issues that require further resources to the appropriate supervisor to ensure resolution is satisfactorily met.
- Ensure that all customer communications are handled in line with Dior policies and processes.
- Demonstrate and share brand awareness, storytelling, and product knowledge when communicating with customers.
- Drive to achieve and exceed sales goals and planned KPIs.
- Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department.
- Enter accurate information into Diorlink and initiate updates to the SCRM database as appropriate.
- Ensure accurate data is included for statistics and workload analysis.
- Develop excellent working relationships within the Dior network.
- Follow all active selling guidance.
- Previous experience in luxury customer service (preferably retail, hotel, or concierge businesses).
- Outstanding communication skills, both written and verbal.
- Strong sales negotiation skills.
- Clear demonstration of a customer-first mind-set.
- Highly motivated, energetic, and inspirational team player.
- Able to work a varied schedule, including hours, days, nights, holidays, and weekends.
- Able to multitask and prioritize competing tasks.
- Fluent in English at a professional level, with an additional language (Spanish, French, Portuguese, or Mandarin/Cantonese) a plus.
- Proficient in Microsoft Office Suite.
- Salesforce knowledge a plus.
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