Client Services Associate

2 days ago


Jersey City, New Jersey, United States Collectors Full time
Client Services Associate

We are seeking a highly skilled Client Services Associate to join our Customer Care team at Collectors. As a key member of our team, you will be responsible for providing world-class customer care to our clients around the globe.

Key Responsibilities:
  • Inform clients of company services, memberships, procedures, policies, and promotions
  • Schedule drop-offs with clients to ensure a smooth and organized flow of products to our facility
  • Work with Security and/or Sales to ensure high-value submissions are handled efficiently
  • Attend to onsite VIP submitters to provide a first-class guest experience
  • Assist with inquiries on orders and pricing with clients at drop-off, ensuring all submission forms are accurately filled out and orders are delivered to the Receiving department for order entry
  • Work with Logistics, Operations, Customer Care, Sales, CRC, Problem Orders Results, and Shipping to resolve customer issues, including submission form errors, address or shipping updates, and order status inquiries
  • Collaborate with Finance to resolve payment processing issues
  • Research and resolve complaints or issues according to company policies and procedures
  • Make calls to follow up on questions, complaints, and issues
  • Alert Marketing to opportunities to share success stories from collectors, interview them, and obtain photos for social media
  • Schedule pickups with clients and ensure a smooth transaction during those pickups
  • Be able to answer questions on the outcome of submissions
  • Assist with Customer Care emails and general inquiries during downtime
  • Attend trade shows as a company representative to assist with order processing and submissions (optional)
Requirements:
  • Associates degree or equivalent preferred and/or 4+ years of Customer Care/hospitality experience
  • Ability to understand and relay company policies and procedures
  • Familiarity with standard concepts, practices, and procedures within our field
  • Exceptional written communication skills
  • Interpersonal skills, including conflict resolution, maintaining confidentiality, and listening to others
  • Teamwork, including balancing team and individual responsibilities, objectivity, and openness to others' views
  • Problem-solving skills, including identifying and resolving problems in a timely manner
  • Representation, including positively representing the company at all times
Physical Requirements:
  • Sitting
  • Walking
  • Standing
  • Bending neck
  • Hand use

We offer a competitive hourly rate of $22.50, with actual compensation varying based on location, job level, prior experience, and skill set. Our benefits package includes health insurance, 401(k) matching, paid vacation, holiday pay, employee discounts, and flexible hours. We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.



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