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Customer Service Liaison

1 month ago

Westlake Village, California, United States iPayment Full time
Customer Service Liaison

At iPayment, we are seeking a skilled Customer Service Liaison to join our team. As a key member of our customer-facing department, you will be responsible for developing and maintaining excellent relationships with our customers. Your primary goal will be to increase customer retention through productive and reactive communication.

Key Responsibilities:

* Develop and maintain a deep understanding of customer needs and preferences
* Identify and resolve merchant issues through account reviews and details
* Provide exceptional customer service via inbound telephone calls and email
* Make outbound courtesy calls to selected accounts to ensure satisfaction
* Collaborate with internal departments to ensure proper setup and pricing structure
* Upsell products and services such as iAccess
* Follow up on customer inquiries and complete call logs

Requirements:

* Bachelor's Degree or equivalent industry experience
* Sales experience preferred
* Friendly, outgoing, and positive attitude
* Ability to work overtime as needed

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.