Enrollment Services Advisor
2 weeks ago
Work Schedule: 31 hours per week, 5 days
Department: Student Affairs
Position Overview: This role is designed to deliver extensive support in the areas of admissions, registration, financial assistance, and guidance for students not pursuing a degree. Key responsibilities encompass aiding with applications, arranging appointments, navigating online systems, and managing document processing.
Core Responsibilities:
1. **Customer Service:**
- Act as the primary point of contact for inquiries related to student services.
- Assist students and families with all enrollment-related questions, evaluating their needs and providing tailored support for application processes, class enrollment, and funding applications.
- Offer personalized assistance, including troubleshooting online accounts and guiding students through financial aid applications.
- Deliver information to students, families, and the public regarding enrollment and financial aid requirements through various communication channels.
2. **Documentation Management:**
- Collect and organize financial aid documents, ensuring accurate submission and processing.
- Foster a sense of community and belonging among students to enhance retention and success rates.
3. **Collaboration and Training:**
- Serve as a liaison between students and various departments, facilitating referrals as necessary.
- Engage in ongoing professional development in admissions, registration, and financial aid.
4. **Technology Utilization:**
- Utilize various software systems to assist students in navigating their accounts and understanding enrollment processes.
Qualifications:
- Associate's Degree with three years of relevant experience, including financial aid; or Bachelor's Degree with two years of relevant experience.
- Strong communication, analytical, and problem-solving skills are essential.
- Ability to work independently and collaboratively within a team environment.
Preferred Skills:
- Experience with enrollment management systems.
- Proven customer service skills.
Impact and Responsibilities:
- This position plays a crucial role in student onboarding, influencing retention and graduation rates. Errors in advising can significantly affect students' financial aid status and overall academic journey.
Physical Requirements:
- Ability to stand and sit for extended periods, with occasional lifting of up to 15 pounds.
Application Instructions: To be considered for this position, candidates must complete an online application detailing their qualifications and experience. Please ensure all relevant work experience is included in the application form. Pellissippi State Technical Community College is an equal opportunity employer.
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