Operations Manager I
1 month ago
We are seeking an experienced Operations Manager to join our team at Franklin Energy. The successful candidate will be responsible for managing the day-to-day operations of our program portfolio, including staff management, performance reporting, and quality assurance processes.
Key Responsibilities- Manage and lead a team of Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.
- Support delivery of operations team goals towards program and portfolio Key Performance Indicators.
- Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling.
- Program/Project forecasting, tracking, invoicing, and reporting.
- Oversight for weekly and monthly departmental/program reporting.
- Work with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction.
- Work directly with internal functional teams and/or program teams on process and QA projects.
- Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on SharePoint.
- Support the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs compliance.
- Manage and track the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolio.
- Complete special ad-hoc projects and reporting for program, program manager, operations manager, and regional director.
- Act as a technical resource/consultant to develop systems, processes, and process improvements for the portfolio.
- Manage operations team staffing, budgets, goals, productivity, and provide analysis, solutions and recommendations on the operations team to Operations Manager and Regional Director.
- Coordinate the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and events.
- Coordinate portfolio resource sharing inside and outside of the portfolio.
- Work with internal customers to support the reporting needs of the portfolio, program, and business.
- Bachelor's degree in Business, Finance, Engineering or related field from an accredited college or university.
- Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes.
- 1 - 3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred).
- Ability to maintain confidentiality.
- Ability to analyze financial data and prepare financial reports and statements.
- Ability to analyze program performance data and reports.
- Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards.
- Data entry skills in entering, tracking, maintaining, and querying databases.
- Ability to communicate effectively both verbally and in writing.
- Ability to communicate to customers, clients, employees, and supervisor effectively.
- Ability to analyze and interpret data and solve practical program problems.
- Ability to add, subtract, multiply and divide. Knowledge of mathematical concepts such as fractions, percentages, and ratios.
- Proficient in Microsoft Office, Word, PowerPoint, Excel, Visio.
- Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders.
- Exhibits concern for personal goal attainment, team goal attainment, and programmatic goal attainment.
- Committed to diversity and inclusion.
- Reliable transportation.
- Valid driver's license.
- Willingness to travel more than 60%.
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