Branch Operations Manager
1 month ago
Grainger Businesses is a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.
Job SummaryWe are seeking a highly motivated and experienced Branch Team Lead to join our team. As a key member of our branch leadership team, you will be responsible for leading the daily operations to ensure customer service and operational excellence. You will work closely with the branch leadership team to improve company projects and results, create an environment where team members are empowered and engaged, and provide a creative customer experience.
Key Responsibilities- Provide customer service and direction regarding the daily activities of a team at the branch location
- Clarify direction for team members by projects, priorities, and company strategy and provide continued feedback
- Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
- Provide a creative customer experience and ensure customer retention and satisfaction
- Provide frequent, direct, and candid feedback to strengthen or enhance skills needed to run branch operations
- Monitor counter transactions to provide appropriate guidance to team members
- Facilitate team member onboarding and ongoing training
- Build work schedules to ensure productivity and staffing levels
- Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service
- Foster collaboration between all internal partners, including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
- May take and respond to emergency customer calls after hours
- High school diploma or Bachelor's degree
- Minimum 3 years customer service and sales experience
- 2+ years of management experience in a customer service environment
- Voice the vision of the branch to all employees
- Train people on processes, procedures, compliance, and product knowledge
- Competence in the use of computers and software applications, including SAP
- Operate powered industrial equipment
We offer a comprehensive set of rewards and benefits to support your health, wellbeing, and career growth. These include medical, dental, vision, and life insurance plans, paid time off, 6 company holidays per year, automatic 6% 401(k) company contribution, employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement.
We are committed to equal employment opportunity and fostering an inclusive, accessible environment. If you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
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