Patient Services Representative, Multispecialty

4 weeks ago


Northampton, Massachusetts, United States Mass General Brigham Full time
About Us

Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is a leading healthcare provider in western Massachusetts. Our mission is to deliver exceptional patient care and advance healthcare in our community.

Job Summary

We are seeking a full-time Patient Services Representative to serve as the face of our medical group. This role will play a key part in managing the patient experience, handling check-in/check-out, managing phones, and providing administrative support.

Responsibilities
  • Manage patient check-in and check-out processes
  • Provide exceptional customer service to patients and families
  • Answer phone calls and respond to patient inquiries
  • Perform administrative tasks, such as data entry and filing
  • Work collaboratively with healthcare teams to ensure seamless patient care
Requirements
  • High school diploma or equivalent required
  • Familiarity with insurance payers preferred
  • Minimum of six (6) months reception or customer service experience required, preferably in a healthcare setting
  • Demonstrated knowledge of medical terminology preferred
Work Environment

This position is located onsite at 22 Atwood Drive, Northampton, MA. The Atwood Health Center is a multi-specialty medical office building that offers a variety of Cooley Dickinson services.



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