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Customer Service Liaison
1 month ago
We are seeking a skilled Call Center Representative to serve as the primary point of contact between our company and customers. The ideal candidate will possess excellent communication skills, be able to effectively resolve customer inquiries and complaints, and maintain a customer-centric approach in all interactions.
Key Responsibilities:
- Manage a high volume of inbound calls in a timely and efficient manner
- Utilize established communication protocols to address customer concerns
- Identify customer needs, clarify information, and provide solutions or alternatives
- Seize opportunities to upsell products and services
- Build and maintain strong relationships with customers through proactive and responsive communication
- Maintain accurate records of customer interactions in our call center database
About SNI Companies
SNI Companies is a leading provider of innovative solutions and services. We are committed to delivering exceptional customer experiences and fostering a collaborative work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
