Technical Support Specialist II

3 weeks ago

Jacksonville Beach, Florida, United States City of Jacksonville Beach, FL Full time
Job Summary

This position performs complex technical work in providing support, training, and acquisition of office automation products and software for end-user systems; does related work as required.

Work is performed independently under the general supervision of the Technology/Security Services Manager.

Key Responsibilities
  • Provides Tier 2 support for end users; installs, configures, and maintains end-user systems.
  • Provides support for network maintenance and desktop security.
  • Assesses departmental technology needs; develops and carries out action plans for hardware and software solutions; installs end-user software.
  • Provides information for the planning and budgeting of new computer equipment and software.
  • Analyzes office automation products for purchase and sets specifications.
  • Performs advanced troubleshooting for hardware and software problems with personal computers, printers, and other peripherals.
  • Performs advanced systems administration; manages vendor support issues.
  • Provides network integration support and troubleshoots system failures and problems.
  • Works with the Systems Engineer to resolve network issues and plan for expansions.
  • Assists with installing, repairing, upgrading, and troubleshooting network servers, switches, routers, and fiber transceivers.
  • Performs training and advanced-level support for technical support specialists.
  • Completes Information Services daily systems checklists.
  • Ensures all critical systems are scheduled for backup; validates that critical system backups are completed every business day.
  • Reviews and analyzes information security logs and systems for critical events.
  • Provides assistance and support to other IS staff on various operations and projects.
Requirements
  • A high school diploma or equivalent, supplemented by courses in computer science, information systems, or related field, and seven years of experience in systems/network management.
  • A college degree and/or formal industry certification are preferred and may substitute for three years of experience.
  • A driver's license valid in the State of Florida. Must obtain City-approved computer certification within one year of employment.
Preferred Qualifications
  • Thorough knowledge of the operation, uses, and capabilities of electronic data processing peripheral equipment.
  • Thorough knowledge of personal computer repair and diagnosis.
  • Thorough knowledge of mobile software configuration and troubleshooting.
  • Advanced knowledge of desktop security standards and technology.
  • Knowledge of Windows server/Active Directory administration.
  • Knowledge of Microsoft Office 365 administration.
  • Knowledge of database administration and support.
  • Knowledge of networks and network management software, including Microsoft Windows Server, Active Directory, Virtualization technology, and Exchange Server.
  • Knowledge of Windows and SQL-based databases.
  • Knowledge of the TCP/IP network protocol.
  • Skill in working with outside vendors on wireless networks and wireless camera systems.

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