Technical Support Specialist II

2 weeks ago

Jacksonville Beach, Florida, United States City of Jacksonville Beach, FL Full time
Job Summary

This position performs complex technical and skilled work in providing support, training, and acquisition of office automation products and software for end-user systems; does related work as required.

Key Responsibilities
  • Provides Tier 2 support for end users; installs, configures, and maintains end-user systems.
  • Provides support for network maintenance and desktop security.
  • Assesses departmental technology needs; develops and carries out action plans for hardware and software solutions; installs end-user software.
  • Provides information for the planning and budgeting of new computer equipment and software.
  • Analyzes office automation products for purchase and sets specifications.
  • Performs advanced troubleshooting for hardware and software problems with personal computers, printers, and other peripherals.
  • Performs advanced systems administration; manages vendor support issues.
  • Provides network integration support and troubleshoots system failures and problems.
  • Works with the Systems Engineer to resolve network issues and plan for expansions.
  • Assists with installing, repairing, upgrading, and troubleshooting network servers, switches, routers, and fiber transceivers.
  • Performs training and advanced-level support for technical support specialists.
  • Completes Information Services daily systems checklists.
  • Ensures all critical systems are scheduled for backup; validates that critical system backups are completed every business day.
  • Reviews and analyzes information security logs and systems for critical events.
  • Provides assistance and support to other IS staff on various operations and projects.
Requirements
  • A high school diploma or equivalent, supplemented by courses in computer science, information systems, or related field, and seven years of experience in systems/network management.
  • A college degree and/or formal industry certification are preferred and may substitute for three years of experience.
  • A driver's license valid in the State of Florida.
  • Must obtain City-approved computer certification within one year of employment.
Preferred Qualifications
  • Thorough knowledge of the operation, uses, and capabilities of electronic data processing peripheral equipment.
  • Thorough knowledge of personal computer repair and diagnosis.
  • Thorough knowledge of mobile software configuration and troubleshooting.
  • Advanced knowledge of desktop security standards and technology.
  • Knowledge of Windows server/Active Directory administration.
  • Knowledge of Microsoft Office 365 administration.
  • Knowledge of database administration and support.
  • Knowledge of networks and network management software, including Microsoft Windows Server, Active Directory, Virtualization technology, and Exchange Server.
  • Knowledge of Windows and SQL-based databases.
  • Knowledge of the TCP/IP network protocol.
  • Skill in working with outside vendors on wireless networks and wireless camera systems.

  • Technical Support Specialist II

    6 days ago

    Jacksonville Beach, Florida, United States City of Jacksonville Beach, FL Full time

    Job SummaryThis position performs complex technical work in providing support, training, and acquisition of office automation products and software for end-user systems; does related work as required.Work is performed independently under the general supervision of the Technology/Security Services Manager.Key ResponsibilitiesProvides Tier 2 support for end...

  • Technical Support Specialist

    1 month ago

    West Palm Beach, Florida, United States Vets Hired Full time

    About the Job**Technology Support Specialist I**We are seeking a skilled Technology Support Specialist I to join our team at Vets Hired. As a key member of our technology support team, you will be responsible for providing technical assistance and support to our customers. Your expertise will be essential in ensuring the effective, stable, and consistent...

  • Contract Support Specialist II

    6 days ago

    Jacksonville, Florida, United States My Florida Corp Defunct Full time

    Job DescriptionJob Title: Contract Support Specialist IICompany: My Florida Corp DefunctLocation: Jacksonville, FLJob Type: Full-timeJob Category: ConstructionAbout Us: My Florida Corp Defunct is a leading provider of construction services in the state of Florida. We are seeking a highly skilled Contract Support Specialist II to join our team.Job Summary:We...

  • Contract Support Specialist II

    6 days ago

    Jacksonville, Florida, United States My Florida Corp Defunct Full time

    Job SummaryMy Florida Corp Defunct is seeking a highly skilled Contract Support Specialist II to manage general assigned consultant contracts in Jacksonville. The ideal candidate will have a strong understanding of construction contract changes and Consultant Engineering Inspection (CEI) contract changes. Key ResponsibilitiesManage consultant contracts and...

  • Technical Support Specialist

    2 weeks ago

    Jacksonville, Florida, United States Visium Resources Full time

    Job Title: Technical Support SpecialistVisium Resources is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing issues with hardware, software, networking, and other computer-related technologies.Key Responsibilities:Respond...

  • Technical Support Specialist

    7 days ago

    Jacksonville, Florida, United States Bryte Inc Full time

    Technical Support Specialist**Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Bryte Inc. in Jacksonville, FL. As a Technical Support Specialist, you will play a crucial role in ensuring our customers receive prompt and efficient technical assistance.**Key Responsibilities:** Configure and deploy Point of Sale...

  • Technical Support Specialist

    4 weeks ago

    Jacksonville, Florida, United States Visium Resources Full time

    Technical Support SpecialistVisium Resources is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing issues with hardware, software, and networking technologies.Key Responsibilities:Respond to user inquiries regarding computer...

  • Technical Support Specialist

    1 week ago

    Jacksonville, Florida, United States Bryte Inc Full time

    Bryte Inc is seeking a skilled Technical Support Specialist to join our team in Jacksonville, FL, US. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers. Your excellent communication skills and problem-solving abilities will be essential in helping our customers with their technical...

  • Technical Support Specialist

    2 weeks ago

    Jacksonville, Florida, United States Bryte Inc Full time

    Bryte Inc is seeking a skilled Technical Support Specialist to join our team in Jacksonville, FL, US. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers. You will have the opportunity to showcase your problem-solving skills and excellent communication abilities while helping our customers...

  • Technical Support Specialist

    1 week ago

    Jacksonville, Florida, United States Vaco Full time

    Technical Support SpecialistThe Onsite Technical Support Specialist in Retail Warehouse for our client's peak season provides critical technical assistance to company users of information resources. This role coordinates user technical training, resolves hardware and software issues, and maintains the information resources repository for user applications....

  • Technical Support Specialist

    1 month ago

    Jacksonville, Florida, United States HD Supply Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at HD Supply. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesAnalyze product problems and provide solutions to customersConduct research on product issues...

  • Contract Support Specialist II

    2 weeks ago

    Jacksonville, Florida, United States My Florida Corp Defunct Full time

    Job Title: Contract Support Specialist IIMy Florida Corp Defunct is seeking a highly skilled Contract Support Specialist II to join our team. As a key member of our construction team, you will be responsible for managing consultant contracts, identifying needs, and providing resources to staff. Your expertise in contract administration, budget management,...

  • Technical Support Specialist

    1 week ago

    Jacksonville, Florida, United States Virtual Full time

    The Onsite Technical Support Specialist at Virtual provides critical technical assistance to company users of information resources. This role coordinates user technical training, resolves hardware and software issues, and maintains the information resources repository for user applications. The specialist also makes recommendations for improvements in...

  • Technical Support Specialist

    1 week ago

    Jacksonville, Florida, United States Insight Global Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will be responsible for assisting external users of our healthcare software with basic issues and tracking tickets/calls within the Salesforce platform.Responsibilities:- Assist...

  • Technical Support Specialist

    2 weeks ago

    Jacksonville, Florida, United States Vaco Full time

    Job Title: Technical Support AnalystJob Summary:The Onsite Technical Support Specialist in Retail Warehouse provides critical technical assistance to company users of information resources. This role coordinates user technical training, resolves hardware and software issues, and maintains the information resources repository for user applications. The...

  • Technical Support Specialist

    3 weeks ago

    Jacksonville, Florida, United States HD Supply Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at HD Supply. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesAnalyze product problems and provide solutions to customersConduct research on product...

  • Technical Support Specialist

    3 weeks ago

    Jacksonville, Florida, United States HD Supply Full time

    Job SummaryHD Supply is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers. This includes answering customer phone calls and emails related to product installation, troubleshooting, repairs,...

  • Technical Support Specialist

    2 weeks ago

    Jacksonville, Florida, United States Virtual Full time

    Job Summary:The Onsite Technical Support Specialist plays a critical role in providing technical assistance to company users of information resources. This position coordinates user technical training, resolves hardware and software issues, and maintains the information resources repository for user applications.Key Responsibilities:Troubleshoots and...

  • Technical Specialist

    1 month ago

    West Palm Beach, Florida, United States SUN Technical Services Full time

    Job Title: Technical SpecialistWe are seeking a highly skilled Technical Specialist to join our team at SUN Technical Services. This is a 5+ month assignment that requires a strong understanding of power generation economics and dispatch characteristics.The successful candidate will assist the Senior Level Physical Real Time Desk trader/operators in...

  • Technical Support Specialist

    2 weeks ago

    Daytona Beach, Florida, United States Halifax Health Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IT Department at Halifax Health. As a Technical Support Specialist, you will be responsible for providing first-tier support for hardware, software, and communication-related issues to our users. You will work directly with users to resolve their technical issues, perform...