IT Support Specialist
4 weeks ago
Technical Support Professional - Remote Opportunity
This long-term contract role involves providing Level 1 remote IT support to over 1,700 users. The technician will assist with troubleshooting Windows 10, Microsoft Office Suite, and O365 applications, managing user accounts, and resolving hardware and software issues.
Key Responsibilities
Provide Level 1 IT support via phone and email
Troubleshoot and resolve Level 1 IT issues
Perform initial triage and escalate when necessary
Support over 1,700+ users remotely
Requirements
Windows 10 administrative experience
3+ years of experience as a Help Desk Tier 1 consultant
O365 Enterprise experience
Preferred Qualifications
CompTIA A+, Network+, or Security+ certifications
O365 certifications
Ability to wear multiple hats in a fast-paced environment
The Select Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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