Patient Access Representative
4 weeks ago
About the Role:
Cedars-Sinai is seeking a highly skilled and compassionate Patient Access Representative to join our team. As a key member of our Registration & Operations department, you will play a vital role in ensuring seamless patient access to our medical center. Your primary responsibility will be to register patients presenting to the medical center for treatment, providing exceptional service and ensuring accurate and timely registration processes.
Key Responsibilities:
- Perform all admissions activities for pre-admit and face-to-face registration of patients
- Facilitate patient access to Cedars Sinai Medical Center and secure demographic and financial patient registration information
- Verify insurance coverage, Third Party Liability (TPL) screening, Medi-Cal / Medicare eligibility, and Workers Compensation eligibility
- Secure cash deposits (co-pays, deductibles, cash packages)
- Provide excellent customer service and answer questions with sensitivity and attention to the patient population served
Requirements:
- High School or GED required; 2 years college preferred
- Minimum 1 year of customer service experience, preferably in a healthcare setting
- 2 years of experience in healthcare, insurance, or related experience preferred
- Previous work experience in inpatient or outpatient admissions or physician's office preferred
- Knowledge and/or experience in patient accounting or with an insurance payor preferred
- Understanding of medical terminology preferred
- Basic core computer skills and navigation skills required
- Bi-lingual preferred/helpful
About Us:
Cedars-Sinai is a leader in providing high-quality healthcare, encompassing primary care, specialized medicine, and research. Since 1902, we have evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching, and community service. Today, we are known for our national leadership in transforming healthcare for the benefit of patients. We impact the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, we demonstrate a commitment to the community through programs that improve the health of our most vulnerable residents.
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