Patient Access Operations Manager
4 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our team is dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
Job Summary: We are seeking a highly skilled Patient Access Manager to lead our revenue cycle team in delivering exceptional patient access services. As a key member of our team, you will be responsible for guiding our revenue cycle team members in supporting registration, pre-registration, and financial clearance for both scheduled and unscheduled services.
Key Responsibilities:
- Lead and manage a team of revenue cycle professionals to ensure seamless patient access services.
- Develop and implement strategies to improve revenue cycle performance and patient satisfaction.
- Collaborate with cross-functional teams to ensure compliance with regulatory requirements and industry standards.
- Provide expert guidance on patient access processes and best practices to ensure optimal outcomes.
- Develop and maintain relationships with key stakeholders, including physicians, clinics, and other Optum360 departments.
- Stay up-to-date with industry trends and regulatory changes to ensure our team is equipped to meet the evolving needs of our clients.
Requirements:
- 4+ years of experience working in an acute care hospital.
- 3+ years of experience in a supervisory/management position as a leader of a Patient Access Department in an acute setting.
- Experience with major Patient Access technologies.
- Proven knowledge of compliance and all admitting functions.
- Intermediate or greater level of proficiency with Microsoft Excel, Word, PowerPoint.
Preferred Qualifications:
- Healthcare trade certifications.
- Acute Care Facility Patient Access Department leadership experience, managing one or more functional areas of: Patient Scheduling, Pre-Service / Financial Clearance, Registration, Financial Counseling.
- Experience leading or participating in large Patient Access-related IT and/or Contact Center program implementation.
Soft Skills:
- Excellent interpersonal skills and the ability to work with multi-disciplinary departments.
- Excellent presentation skills; comfortable presenting information to large groups.
- Ability to analyze and solve tasks to ensure optimal outcomes.
- Excellent organizational skills required (ability to multitask, produce rapid turnaround, and effectively manage multiple projects).
- Exemplary level leadership and business driver skills (ability to make hard decisions focusing upon operational goals and business requirements).
- Exemplary level ability to influence change and serve as primary change agent.
- Demonstrated client service orientation.
- Proven program management skills with the ability to lead and manage multiple, concurrent running projects, prioritize tasks, and adapt to frequent changes in departmental priorities.
About Optum: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Equal Employment Opportunity: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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