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Strategic Business Manager

2 months ago

Peabody, Massachusetts, United States Immersive Group Gaming Inc Full time
Job Overview

Position Summary

About Us:

At Immersive Group Gaming Inc, we seek individuals who aspire to contribute to a transformative company that is reshaping an entire sector. Here, you will have the opportunity to challenge your limits, discover your potential, collaborate with exceptional colleagues, and relish the experience of building a thriving business. If this resonates with you, we would love to hear from you.

Role Purpose:

As the Operations Director, you will serve as a pivotal leader and strategic ally, articulating our vision, enhancing service quality, cultivating company culture, optimizing profitability, and ensuring operational excellence and guest satisfaction. The Operations Director is accountable for the overall performance of their venue, with a focus on driving profitable growth, enriching customer experiences, retaining top talent, and upholding corporate standards.

Key Responsibilities:

  • Conduct regular assessments of business performance on a daily and weekly basis.
  • Lead and manage a team of 4 or more, fostering their development and performance.
  • Ensure compliance with company policies regarding site safety, creating a welcoming and secure environment for both staff and guests, while adhering to local and regional regulations.
  • Collaborate effectively with all key Support Office functions to enhance brand performance and provide operational support.
  • Focus on assembling and guiding a team that effectively drives sales and fosters both staff and guest loyalty.
  • Guide the development and implementation of policies, procedures, and systems aimed at improving business operations, service quality, retention, and overall guest experience.
  • Oversee comprehensive wage management and control.
  • Uphold brand standards and reinforce company values among team members.
  • Ensure compliance with all necessary permits and regulations.
  • Lead local marketing initiatives and outbound sales strategies.
  • Exhibit a positive, enthusiastic, and proactive attitude.
  • Demonstrate a strong sense of ownership while knowing when to escalate issues.
  • Maintain precision, organization, and attention to detail.
  • Thrive in a dynamic and fast-paced environment.
  • Remain calm under pressure, with the ability to troubleshoot and resolve issues swiftly.
  • Commit to efficiency and excellence, executing tasks promptly and accurately.
  • Promote and sustain a positive and professional workplace atmosphere.

Success Metrics:

  • Achieve and surpass annual budgeted venue sales.
  • Meet and exceed key performance indicators (KPIs).
  • Ensure monthly performance evaluation scores meet established goals.
  • Maintain effective wage control in line with budget expectations.
  • Successfully execute key events and initiatives that engage the community.
  • Drive successful expansion efforts within the community and industry.
  • Collaborate across all business areas to identify and implement process improvements and operational excellence.

Budget Responsibilities:

  • Achieve and exceed annual budgeted venue sales.
  • Ensure monthly performance evaluation scores meet established goals.
  • Maintain effective wage control as per budget expectations.