Absence Claims Management Specialist

2 weeks ago

Concord, New Hampshire, United States Lincoln Financial Group Full time

Alternate Locations:
Remote; Work from Home; Various US Regions

Work Arrangement:
Remote:
This position allows for a work-from-home setup for employees who reside outside a reasonable commuting distance to an office.

Relocation assistance:
is not available for this opportunity.

Role Overview

We are looking for a dedicated Integrated Absence Claims Specialist to enhance our expanding claims department.

As an Integrated Absence Claims Specialist, your primary responsibility will be to oversee a portfolio of Short-Term Disability claims along with their related leaves.

Your duties will include conducting initial and ongoing discussions with claimants, acquiring and assessing medical documentation, and making prompt and ethical decisions regarding claims.

You will undergo comprehensive training to acquire new competencies and gain the confidence necessary for success in this role.

If you thrive in a dynamic team environment while working from home, this position may be a great fit for you.

Key Responsibilities


Engaging with claimants, employers, and healthcare professionals via phone and email to collect information pertinent to Short-Term Disability Claims, Family Medical Leaves, and applicable state benefits.

Collaborating with fellow case managers, nurse case managers, and consulting physicians to ensure timely and appropriate claim resolutions.

Analyzing intricate medical records and utilizing various tools and resources to determine suitable approval durations and future action plans.

Executing precise financial calculations in accordance with company and state regulations.

Delivering exceptional customer service while proactively identifying customer needs and potential areas for improvement.


Qualifications

Essential Requirements:
High School diploma or GED

1-2 years of experience in claims processing, leave management, or customer service

Strong written and verbal communication abilities

Excellent organizational skills with the capacity to manage multiple tasks

Preferred Qualifications:
Experience in disability and/or absence management

Strong numerical skills for payment calculations

Company Culture

At Lincoln Financial Group, we are passionate about our work. We strive to make significant contributions daily, empowering our clients to take control of their lives.

Working alongside committed and talented colleagues, we foster rewarding careers and stronger communities through a company that values diverse perspectives, insights, and contributions, while investing in programs that enable each of us to shape our future.


Benefits

A clearly defined career framework to help you navigate your career path

Leadership development and virtual training opportunities

Paid time off and parental leave

Competitive 401K and employee benefits

Access to financial counseling, health coaching, and employee assistance programs

Tuition assistance programs

A leadership team that prioritizes your health and well-being, offering a remote work environment and flexible hybrid work options

Effective productivity tools and training

Compensation:
$32.45 per hour


Actual base pay may vary based on non-discriminatory factors such as work experience, education, location, licensure requirements, and qualifications for the role.

The base pay is one component of Lincoln's comprehensive rewards package for employees.

Additionally, this role may qualify for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit, and individual.

Other rewards may include long-term incentives, sales incentives, and Lincoln's standard benefits package.

About Lincoln Financial Group

Lincoln Financial Group assists individuals in planning, protecting, and retiring with confidence. The company serves approximately 17 million customers across four core businesses: annuities, life insurance, group protection, and retirement plan services.

Lincoln Financial Group is committed to fostering a diverse and inclusive environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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