Client Support Specialist

1 week ago


Concord, New Hampshire, United States Global Channel Management Full time

Position Overview:

The Customer Service Representative plays a crucial role in delivering exceptional support to our clients at Global Channel Management. This position requires a minimum of 1 year of relevant experience in a customer service environment.

Key Requirements:

  • Availability: Monday to Friday, 8:00 AM to 4:30 PM
  • Experience in a call center setting
  • Background in clerical or customer service roles
  • Successful completion of pre-employment assessments, including a drug test
  • Strong communication skills and teamwork
  • Attention to grammatical detail

Responsibilities:

  • Handle incoming phone inquiries and complaints by utilizing established scripts and procedures
  • Collect information, investigate and resolve inquiries, and document customer interactions
  • Provide timely communication of suitable options for resolution
  • Inform clients about available services and evaluate their needs
  • Generate standard reports to monitor workload, response times, and quality of service


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