Client Support Specialist
1 week ago
Position Overview:
The Customer Service Representative plays a crucial role in delivering exceptional support to our clients at Global Channel Management. This position requires a minimum of 1 year of relevant experience in a customer service environment.
Key Requirements:
- Availability: Monday to Friday, 8:00 AM to 4:30 PM
- Experience in a call center setting
- Background in clerical or customer service roles
- Successful completion of pre-employment assessments, including a drug test
- Strong communication skills and teamwork
- Attention to grammatical detail
Responsibilities:
- Handle incoming phone inquiries and complaints by utilizing established scripts and procedures
- Collect information, investigate and resolve inquiries, and document customer interactions
- Provide timely communication of suitable options for resolution
- Inform clients about available services and evaluate their needs
- Generate standard reports to monitor workload, response times, and quality of service
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