Customer Service Representative

1 month ago


Fremont, California, United States Swagelok Northern California Full time
Customer Service Specialist

At Swagelok Northern California, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Experience & Interaction: Respond promptly to customer inquiries via phone, email, and in-person interactions.
  • Documentation & Transactions: Accurately capture and enter customer data to support best possible results.
  • Team Collaboration: Coordinate with associates across the organization to support our customers and drive success for the company.

Requirements:

  • Bachelor's degree (B.A./B.S.) from a four-year college or university (preferred)
  • Two years' experience in customer-facing or customer-service roles required

Benefits:

  • 100% covered employee Medical, Dental, & Vision Insurance
  • Up to 80% dependent coverage for Medical, Dental, & Vision Insurance
  • Life Insurance
  • Health Care Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • 401k Plan & Company Matching up to 4%
  • Vacation, Sick, and Floating Personal Days
  • Paid Holidays
  • Gym Membership Reimbursement up to $50/mo

Work Environment:

  • This position follows a hybrid work schedule, with on-site work required from Tuesday to Thursday each week.
  • Continually required to sit or stand.
  • Occasionally required to move around an office, production, or warehouse environment.
  • Occasionally required to interact with customers face to face at the counter.
  • Continually required to communicate with various stakeholders.
  • Continually required to read and view a computer screen.


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