Customer Service Representative
1 month ago
At Swagelok Northern California, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Customer Experience & Interaction: Respond promptly to customer inquiries via phone, email, and in-person interactions.
- Documentation & Transactions: Accurately capture and enter customer data to support best possible results.
- Team Collaboration: Coordinate with associates across the organization to support our customers and drive success for the company.
Requirements:
- Bachelor's degree (B.A./B.S.) from a four-year college or university (preferred)
- Two years' experience in customer-facing or customer-service roles required
Benefits:
- 100% covered employee Medical, Dental, & Vision Insurance
- Up to 80% dependent coverage for Medical, Dental, & Vision Insurance
- Life Insurance
- Health Care Flexible Spending Account
- Dependent Care Flexible Spending Account
- 401k Plan & Company Matching up to 4%
- Vacation, Sick, and Floating Personal Days
- Paid Holidays
- Gym Membership Reimbursement up to $50/mo
Work Environment:
- This position follows a hybrid work schedule, with on-site work required from Tuesday to Thursday each week.
- Continually required to sit or stand.
- Occasionally required to move around an office, production, or warehouse environment.
- Occasionally required to interact with customers face to face at the counter.
- Continually required to communicate with various stakeholders.
- Continually required to read and view a computer screen.
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