Automotive Service Liaison

3 weeks ago

Fremont, California, United States Swickard Auto Group Full time

Job Title: Service Advisor

Job Summary:

We are seeking a highly skilled Service Advisor to join our team at Swickard Auto Group. As a Service Advisor, you will play a critical role in ensuring a smooth and positive experience for our customers throughout the vehicle service process.

Responsibilities:

  • Customer Service and Communication:
    • Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
    • Conduct visual inspections or road tests (as needed) to gather information.
    • Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
    • Obtain customer authorization for repairs before proceeding.
    • Provide regular updates on service progress and address any customer questions or concerns promptly.
    • Explain completed repairs and associated charges in detail.
    • Follow up with customers after the service to ensure satisfaction and address any lingering issues.
  • Service Process Management:
    • Schedule service appointments according to technician availability and customer needs.
    • Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
    • Liaise with technicians, accurately communicating customer concerns and repair details.
    • Track service progress and ensure timely completion within quoted timeframes.
    • Process customer payments and ensure accurate invoicing.
    • Maintain detailed service records for each vehicle.
  • Technical Knowledge and Parts Management:
    • Possess a strong understanding of automotive systems and common repairs.
    • Stay updated on new technologies and service procedures.
    • Research parts availability and pricing to provide accurate estimates to customers.

Qualifications:

  • Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  • Strong understanding of automotive terminology and mechanical principles.
  • Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
  • Customer service focuses on building trust and rapport.
  • Ability to actively listen, identify customer needs, and address concerns effectively.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in computer skills and dealership management software (DMS).
  • Ability to work independently and as part of a team.
  • A valid driver's license may be required.

Benefits of Working at Swickard:

  • Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for them.
  • Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
  • Ongoing training and support
  • We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

  • Insurance: medical, dental, vision, life and pet insurance
  • Optional disability coverage
  • 401k plan - invest in your future

PTO

We are a hospitality company that happens to sell cars, parts, and service. We are a team. Everyone plays a role in our success.

Our culture is defined by a few core principles: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work

Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.

We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

  • Automotive Service Advisor

    4 weeks ago

    Fremont, California, United States Dorso's Automotive Repair Full time

    Job OpportunityWe're seeking a skilled Automotive Service Advisor to join our team at Dorso's Automotive Repair Inc. in Fremont, CA. As a full-time member of our team, you'll play a critical role in delivering exceptional customer service and ensuring our clients receive the best service.Key ResponsibilitiesCoordinate estimating and quoting repairs for...

  • Automotive Sales Representative

    4 weeks ago

    Fremont, California, United States Martin Automotive Group Full time

    Job OpportunityMartin Automotive Group is seeking a highly motivated and skilled Automotive Sales Consultant to join our Subaru of Dayton dealership team. We are expanding our sales team to drive growth and success.This is an excellent opportunity for individuals who are passionate about sales, customer service, and the automotive industry. Our team works...

  • Automotive Sales Representative

    4 weeks ago

    Fremont, California, United States Automotive Aftermarket Manufacturer Full time

    Job Title: Outside Sales RepresentativeWe are seeking a highly motivated and experienced Outside Sales Representative to join our team in Northern California and Northern Nevada. As a key member of our sales team, you will be responsible for developing and maintaining relationships with existing and new customers in the automotive and industrial sectors.Key...

  • Automotive Sales Representative

    4 weeks ago

    Fremont, California, United States California Automotive Retailing Group, Inc Full time

    Job OverviewAs a key member of our team at California Automotive Retailing Group, Inc, the Automotive Sales Associate will be responsible for selling vehicles and maintaining customer satisfaction.Key Responsibilities:Meet and exceed sales targets by selling vehicles to customers.Provide exceptional customer service to ensure customer satisfaction and...

  • Automotive Service Representative

    3 weeks ago

    Fremont, California, United States Monro Muffler Brake Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Automotive Service Representative to join our team at Monro Muffler Brake. As a key member of our sales and service team, you will be responsible for providing exceptional guest experiences, driving sales of automotive repair services and tires, and contributing to the growth of our...

  • Automotive Service Director

    4 weeks ago

    Fremont, California, United States Stress Free Auto Care Full time

    Job Title: Automotive Service DirectorStress Free Auto Care is revolutionizing the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a rapidly expanding company with a strong focus on innovation and customer satisfaction.Job OverviewWe're seeking a highly motivated and experienced Service Director who...

  • Customer Service Liaison

    3 weeks ago

    Fremont, California, United States Golden State Promotions Full time

    We are a leading expert in sales and customer service. Our company is experiencing rapid growth, and we need a highly motivated Customer Service Liaison who can help with day-to-day customer service and marketing operations.The ideal candidate will be responsible for providing excellent front-line customer service, answering customer inquiries, building...

  • Automotive Service Technician

    4 weeks ago

    Fremont, California, United States Fremont Buick Cadillac GMC Full time

    Automotive Service Technician Job DescriptionFremont Buick Cadillac GMC is seeking a skilled Automotive Service Technician to join our team. As a key member of our service department, you will be responsible for diagnosing and repairing complex vehicle issues, ensuring that our customers receive exceptional service and satisfaction.Responsibilities:Diagnose...

  • Automotive Service Technician

    4 weeks ago

    Fremont, California, United States Swickard Auto Group Full time

    {"title": "Express Technician", "description": "Job SummarySwickard Auto Group is seeking a highly skilled Express Technician to join our team. As a key member of our quick service department, you will be responsible for efficiently performing routine maintenance and repairs on vehicles, ensuring customer satisfaction and loyalty.ResponsibilitiesPerform...

  • Automotive Service Director

    4 weeks ago

    Fremont, California, United States Stress Free Auto Care Full time

    Transformative Leadership OpportunityStress-Free Auto Care is revolutionizing the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a rapidly expanding company with a strong presence in the market, and we're seeking a visionary Service Director to lead our team.Key ResponsibilitiesOversee daily...

  • Service Porter

    4 weeks ago

    Fremont, California, United States Hudson Automotive Group Full time

    Job DetailsDescriptionLexus of Dayton, a Hudson Automotive company, is seeking a highly motivated and customer-focused Service Porter to join our team. As a Service Porter, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.What We Offer:Competitive compensation packageCollaborative work...

  • Automotive Service Advisor Manager

    3 weeks ago

    Fremont, California, United States Midas FREMONT 1783 Full time

    Job OverviewMidas Fremont 1783 is seeking a seasoned Service Advisor Manager to oversee business operations, drive growth initiatives, and maximize sales through upselling. The ideal candidate should have at least five years of automotive repair experience, supervisory/management experience, and exceptional interpersonal skills.Key ResponsibilitiesDeliver...

  • Automotive Technician

    1 month ago

    Fremont, California, United States BMW Dealer Careers Full time

    Job SummaryWe are seeking a highly skilled and experienced Automotive Technician to join our team at BMW Dealer Careers. As a key member of our service department, you will be responsible for performing diagnoses, repairs, and maintenance work on customer and dealership vehicles.Key ResponsibilitiesPerform diagnostic services and troubleshooting to determine...

  • Automotive Repair Service Manager

    4 weeks ago

    Fremont, California, United States QualityAuto LLC Full time

    Job DescriptionWe are seeking an experienced Automotive Repair Service Manager to join our team at QualityAuto LLC. As a key member of our team, you will be responsible for overseeing the repair process, ensuring high-quality workmanship, and providing exceptional customer service.Key responsibilities include:Managing a team of technicians to ensure...

  • Automotive Service Specialist

    4 weeks ago

    Fremont, California, United States O'Reilly Auto Parts Full time

    Job Summary:The Installer Service Specialist is a key member of our team, responsible for providing exceptional service to professional customers through our installer counter. This role requires a strong background in mechanics, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:* Work with...

  • Automotive Service Professional

    3 weeks ago

    Fremont, California, United States Stress Free Auto Care Full time

    Transforming the Auto Repair ExperienceAt Stress Free Auto Care, we're redefining the way people think about auto repair. Our mission is to provide exceptional service with honesty, transparency, and convenience. We're a rapidly expanding company with a modern, tech-enabled approach to car care.Key ResponsibilitiesPerform routine maintenance and repairs,...

  • Automotive Photographer

    4 weeks ago

    Fremont, California, United States Pro-MotionPix, LLC Full time

    Job Title: Automotive PhotographerAre you a creative individual with a passion for automotive photography? We're seeking a skilled photographer to join our team as an Automotive Photographer.Job Responsibilities: Capture high-quality vehicle photos, spins, and videos using a company-provided iPhone and app. Locate vehicle keys and maneuver cars to optimal...

  • Automotive Parts Specialist

    4 weeks ago

    Fremont, California, United States O'Reilly Auto Parts Full time

    Key Responsibilities: As a Service Specialist at O'Reilly Automotive, you will be responsible for: Providing expert knowledge in parts lookup and inventory management Efficiently processing invoices and managing delivery operations Utilizing experience to find the right parts required to fulfill the needs of professional customers What We Offer: O'Reilly...

  • Delivery Specialist

    4 weeks ago

    Fremont, California, United States O'Reilly Automotive Full time

    Key ResponsibilitiesAs a Delivery Specialist at O'Reilly Automotive, you will be responsible for:Safely delivering parts and products to customers using a company-provided vehicleMaintaining the cleanliness and standard maintenance of delivery vehiclesEnsuring efficient deliveries by quality-checking orders while following specific route schedulesWhat We...

  • Automotive Repair Specialist

    4 weeks ago

    Fremont, California, United States Mechanics & Body Shops Marketplace Full time

    Are you looking for a stable and stress-free work environment where you can grow your career as an automotive technician? As a highly-reputable auto repair shop in Fremont, CA, we have been servicing cars and light trucks for the past 20 years. Our quality service has earned us raving reviews on Google and Yelp. Our automotive technicians enjoy working in...