Radiology Patient Service Coordinator
3 weeks ago
Job Title: Patient Service Representative
Job Summary: We are seeking a highly skilled Patient Service Representative to join our team at NorCal Imaging Centers. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients, ensuring a positive experience from the moment they arrive at our facility.
Key Responsibilities:
- Greeting and Registration: Greet and register patients in a friendly and service-oriented manner, ensuring all necessary information is collected and accurate.
- Insurance and Documentation: Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
- Co-Pays and Fees: Collect and log all co-pays and fees in a timely and efficient manner.
- Phone Calls and Scheduling: Answer and transfer incoming phone calls, schedule, reschedule, or cancel new or current patients, and confirm appointments as needed.
- Patient Orientation: Provide patients with appropriate orientation for preparatory and safety protocols, and offer directions to facilities if necessary.
- Back-Office Coordination: Coordinate with back-office staff to ensure timely and effective care of patients.
Requirements:
- Education: High School Diploma or GED.
- Computer Skills: Intermediate to advanced computer skills.
- Communication Skills: Strong multitasking and communication skills, with the ability to remain professional in all situations.
- Customer Service Experience: Experience providing exceptional customer service, with a genuine passion for delivering world-class service.
- Medical Terminology: Medical terminology knowledge and recent medical/radiology office experience is preferred.
Pay and Benefits: Competitive hourly rate of $26.00, with opportunities for advancement and professional growth.
Shift and Schedule: Mornings, with the possibility of shift variations.
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