Customer Service Representative
3 weeks ago
CalOptima Health is seeking an experienced Customer Service Representative (Non-Bilingual) to provide exceptional support to members and providers in Orange County.
Key Responsibilities:
- Assist members and providers with inquiries and complaints related to Medi-Cal programs.
- Provide information on eligibility, enrollment, benefits, and services.
- Maintain departmental productivity and quality standards.
- Collaborate with team members to achieve departmental goals and objectives.
- Identify and communicate challenges that may arise while adhering to departmental policies and procedures.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- At least 6 months of experience in a call center capacity.
- A typing speed of 35 words per minute.
- Excellent communication and problem-solving skills.
Prior experience in Medi-Cal or health services is a plus.
About CalOptima HealthWe are a public agency dedicated to serving our community with excellence, dignity, and respect. Our mission is to strengthen our community's health, and we strive to create a workplace environment that is inclusive, equitable, and welcoming.
CalOptima Health is an equal opportunity employer and prohibits unlawful discrimination based on various protected characteristics.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400.
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