Guest Services Coordinator

1 week ago


Marina del Rey, California, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Manage all guest arrivals by verifying reservations, allocating rooms, and issuing room keys. Handle various payment methods including room charges, cash, checks, debit, or credit. Oversee all guest departures, addressing any late or disputed charges. Respond to, document, and manage all guest inquiries, messages, requests, or concerns. Collaborate with Housekeeping to monitor room readiness for check-in. Inform guests about parking procedures and coordinate with bell staff or valet as necessary. Provide guests with directions and information about the property and local attractions. Generate daily reports (including arrivals and departures), note any special requests, and ensure report accuracy. Complete required cashier and closing reports in the system. Process guests' personal checks and traveler's checks. Count cash drawer at the start and end of shifts. Reconcile and deposit receipts according to accounting guidelines.

Adhere to all company safety and security protocols; report accidents, injuries, and unsafe conditions to management.

Comply with all company policies and procedures; maintain a clean and professional appearance; safeguard confidential information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; express genuine appreciation to guests.

Communicate clearly and professionally; answer phones with appropriate etiquette. Build and maintain positive working relationships with colleagues. Meet quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as assigned by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No prior experience required.

Supervisory Experience:
No supervisory experience required.

License or Certification:
None


The pay range for this position is $29.15 to $29.15 per hour and includes healthcare benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and additional wellness benefits.

Benefits may be subject to general eligibility, waiting periods, contributions, and other requirements and conditions.

Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and fostering an inclusive, people-first culture.

We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

Marriott International considers qualified applicants with criminal histories consistent with applicable federal, state, and local laws.

About the Team


With over 100 award-winning properties globally, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that they remain with guests long after their stay.

We attract the world's top hospitality professionals who craft lifelong memories, believing that everyone thrives when empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service worldwide and take pride in delivering excellence in guest care and comfort.


Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and guide us daily to improve continuously.

It is this foundation and our belief that our culture drives success that has established The Ritz-Carlton as a global leader in luxury hospitality.

As part of our team, you will learn and embody the Gold Standards, including our Employee Promise, Credo, and Service Values.

We promise you the opportunity to take pride in your work and your colleagues.

In joining The Ritz-Carlton, you become part of a portfolio of brands under Marriott International.

Be where you can excel, begin your purpose, belong to an extraordinary global team, and become the best version of yourself.



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