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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Key Responsibilities
- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Process all check-outs, including resolving any late and disputed charges.
- Answer and respond to all guest calls, messages, and requests in a timely and professional manner.
- Coordinate with Housekeeping to track room readiness and ensure a smooth check-in process.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding the property and local areas of interest.
- Run daily reports, including arrivals and departures, and identify any special requests or discrepancies.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications.
Requirements
- High school diploma or equivalent required.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Benefits
- Competitive hourly rate of $29.15 per hour.
- Health care benefits.
- Flexible spending accounts.
- 401(k) plan.
- Earned paid time off and/or sick leave.
- Life insurance.
- Disability coverage.
- Other life and work wellness benefits.
Marriott International is an Equal Opportunity Employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
