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Guest Services Coordinator

2 months ago

Marina del Rey, California, United States Marriott International Inc Full time
Additional Information Pay: $29.15/hour
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Position Type Non-Management

POSITION SUMMARY

Manage all guest arrivals by verifying reservations, allocating rooms, and issuing room keys. Handle various payment methods including room charges, cash, checks, debit, or credit. Oversee all guest departures, addressing any late or disputed charges. Respond to, document, and manage all guest inquiries, messages, requests, or concerns. Collaborate with Housekeeping to monitor room readiness for check-in. Communicate parking protocols to guests and coordinate with bell staff or valet as necessary. Provide guests with directions and information about the property and local attractions. Generate daily reports (number of arrivals, departures), identify special requests, and ensure report accuracy. Complete required cashier and closing reports in the system. Process personal checks and traveler's checks for guests. Count cash drawer at the start and end of shifts. Reconcile and deposit receipts according to accounting guidelines.

Adhere to all company safety and security protocols; report accidents, injuries, and unsafe conditions to management. Follow all company policies and procedures; maintain a clean and professional appearance; protect confidential information; safeguard company assets. Greet and acknowledge all guests in accordance with company standards; anticipate and address guest service needs; assist individuals with disabilities; express gratitude to guests sincerely. Communicate clearly and professionally; answer phones with appropriate etiquette. Foster and maintain positive working relationships with colleagues. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as assigned by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay range for this position is $29.15 to $29.15 per hour and includes health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other wellness benefits. Benefits may be subject to general eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us each day to improve continuously. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. Our promise to you is that we offer the chance to take pride in the work you do and the team you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.