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Guest Experience Coordinator

2 months ago

Marina del Rey, California, United States Marriott International Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Process all check-outs, including resolving late and disputed charges.
  • Answer and respond to guest calls, messages, requests, questions, and concerns.
  • Coordinate with Housekeeping to track room readiness for check-in.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

Requirements

  • High school diploma or equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

Benefits

  • Competitive hourly rate of $29.15.
  • Health care benefits.
  • Flexible spending accounts.
  • 401(k) plan.
  • Earned paid time off and/or sick leave.
  • Life insurance.
  • Disability coverage.
  • Other life and work wellness benefits.

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.