Guest Services Representative

2 weeks ago

Marina del Rey, California, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Manage all guest arrivals by verifying reservations, allocating rooms, and issuing room keys. Handle various payment methods including room charges, cash, checks, debit, or credit cards. Oversee all guest departures, ensuring any late or disputed charges are addressed. Respond to, document, and manage all guest inquiries, messages, requests, or concerns. Collaborate with Housekeeping to monitor room readiness for check-in. Inform guests about parking protocols and coordinate with bell staff or valet services as necessary. Provide guests with directions and information about the property and local attractions. Generate daily reports detailing arrivals and departures, noting any special requests, and verify report accuracy. Complete required cashier and closing reports in the system. Process personal checks and traveler's checks for guests. Count cash drawer at the start and end of shifts. Reconcile and deposit receipts according to accounting guidelines.

Adhere to all company safety and security policies and procedures; report any accidents, injuries, or unsafe conditions to management.

Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; safeguard company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; express genuine appreciation to guests.

Communicate with others using clear and professional language; answer phones with appropriate etiquette. Foster and maintain positive working relationships with colleagues. Meet quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No prior work experience required.

Supervisory Experience:
No supervisory experience required.

License or Certification:
None


The pay range for this position is $29.15 to $29.15 per hour and includes health care benefits, flexible spending accounts, a 401(k) plan, accrued paid time off and/or sick leave, life insurance, disability coverage, and additional wellness benefits.

Benefits may be subject to applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

About the Team


At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.


Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.

It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values.

And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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