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Retail Operations Leader

2 months ago

San Jose, California, United States Lakeshore Learning Materials, LLC Full time
Job Overview

Company Overview

At Lakeshore Learning Materials, we are dedicated to crafting innovative educational resources and delivering exceptional customer experiences for educators, families, and children. Since our inception in 1954, we have evolved into a global entity, featuring a robust e-commerce platform, numerous catalogs, over 60 retail locations, a distinguished national sales team, and international offices that bolster our leading supply chain division. We are committed to enhancing our operations through strategic investments in technology and a diverse workforce that thrives on curiosity, collaboration, and continuous improvement.

Position Summary

This role does not require a background in education, but a willingness to learn is crucial. As a vital member of the store management team, you will actively contribute to developing a high-performing team, optimizing store sales, and delivering an unparalleled retail experience for our customers in a dynamic and fast-paced environment. This position is indeed challenging, but the rewards of success are significant.

Customer Service Excellence
Providing outstanding customer service is at the core of our identity. Our enthusiastic and approachable manner in exceeding customer expectations is a hallmark of every Lakeshore Learning Store nationwide. Customers can expect exceptional service paired with extensive product knowledge during every visit.

Leadership by Example
Our management teams exemplify effective leadership. This principle is the foundation of our successful retail operations. Every achievement, no matter how small, is worthy of recognition.

Key Responsibilities

Talent Development

• Recruit and nurture a motivated, sales-oriented team
• Participate in the training and development of new store associates

Service Standards Enhancement

• Exceed customer service expectations
• Gather and relay customer feedback regarding product usage in educational and home settings
• Cultivate lasting relationships with customers

Revenue Growth & Operational Excellence

• Maximize sales while managing controllable expenses
• Ensure visual merchandising and signage meet company standards
• Uphold retail policies and procedures

Qualifications

Essential Skills & Attributes

• Strong commitment to exceptional customer service
• Positive and proactive management style
• Excellent communication and training abilities
• Superior time management and organizational skills
• Ability to embody and reinforce company standards across the team
• Passion for recognizing and celebrating achievements
• Capacity to provide constructive feedback
• Proficient multitasking abilities to meet various demands

Requirements

Qualifications

• Minimum of 1 year of relevant retail management experience
• Flexibility to work part-time, including evenings and weekends
• Familiarity with retail POS systems

Additional Information

Our Commitment

• Competitive hourly wage starting at $21/hr with potential for a 15% bonus
• 401(k) retirement plan
• Generous employee discount
• Quarterly bonus program

At Lakeshore, we recognize that our diversity strengthens us. We are committed to fostering an inclusive environment where everyone feels valued and empowered, reflecting the communities we serve.

Equal Employment Opportunity

We select individuals for the Lakeshore family based on their skills, merits, and exceptional talents, without regard to race, color, creed, sexual orientation, gender identity, marital status, military status, religion, age, national origin, or any other characteristic protected by law. We believe that equality is essential for success.