Room Service Associate

1 week ago


Orlando, Florida, United States Loews Hotels & Co Full time

Company Overview:

Loews Hotels & Co stands as a premier owner and operator of upscale accommodations, boasting a collection of 26 luxurious hotels and resorts across the United States and Canada. Our properties, situated in vibrant urban centers and picturesque resort locales, exemplify excellence that surpasses Four Diamond standards while embracing the local culture to create memorable and authentic travel experiences for our guests.

Preferred Qualifications:

  • Proficiency in English communication is essential.
  • Exceptional telephone etiquette and guest service abilities.
  • Strong computer proficiency is required.
  • Availability must include days, nights, weekends, and holidays.
  • Comprehensive understanding of food and beverage terminology is necessary.

Key Responsibilities:

  • Efficiently takes and processes room service orders in alignment with Loews standards.
  • Accurately posts amenity charges to guest accounts.
  • Completes necessary room service documentation to ensure correct billing to guest accounts.
  • Maintains organized records and files for room service tracking and control.
  • Adheres to cash handling standard operating procedures and all other relevant guidelines.
  • Coordinates with runners/servers to fulfill guest requests promptly.
  • Performs additional duties as assigned.


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