Room Service Attendant
2 weeks ago
Company Overview: Loews Hotels & Co is a prominent owner and operator of upscale accommodations, boasting a collection of 26 hotels and resorts across the United States and Canada. Our properties are strategically located in key urban centers and resort areas, each offering unique experiences that reflect the local culture while exceeding Four Diamond standards.
Preferred Qualifications:
- Proficiency in English communication is essential.
- Exceptional telephone etiquette and guest service abilities.
- Strong computer proficiency is required.
- Availability to work flexible hours, including days, nights, weekends, and holidays.
- Comprehensive understanding of food and beverage terminology.
Key Responsibilities:
- Efficiently takes and processes room service orders in accordance with Loews standards.
- Accurately posts amenity charges to guest accounts.
- Completes necessary room service documentation to ensure correct billing of all charges to the appropriate guest account.
- Maintains organized room service tracking and control records.
- Adheres to cash handling standard operating procedures and all relevant guidelines.
- Coordinates with runners/servers to fulfill guest requests promptly.
- Performs additional duties as assigned.
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