Customer Service Coordinator
4 weeks ago
Job Description
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator at Competitive Plumbing & Drains Inc. This role will be responsible for dispatching service calls to our team of plumbers, keeping in touch with technicians to ensure timely completion of jobs, and updating customers on their service status.
Key Responsibilities:
- Dispatch and schedule service calls to our team of plumbers
- Communicate with technicians to ensure timely completion of jobs
- Update customers on their service status
- Handle urgent calls and prioritize emergencies
Office Assistance:
- Answer phone calls professionally
- Handle customer questions and resolve issues quickly
- Keep accurate records of service calls, customer information, and job details
- Perform general office tasks and data entry
Qualifications:
- High school diploma or equivalent; additional education in plumbing and office administration is a plus
- Previous experience in dispatching, customer service, or office administration preferred
- Strong organizational skills and ability to multitask effectively
- Excellent communication skills, both written and verbal
- Proficiency with office software (e.g., Microsoft Office, scheduling software)
- Ability to stay calm and efficient under pressure
- Friendly, professional demeanor and a customer-focused attitude
What We Offer:
- Flexible Hours: Start part-time during training and become full-time
- Supportive Environment: Work in a friendly, family-oriented atmosphere
- Growth Potential: Opportunities for career advancement within our growing company
If you are a highly organized and customer-focused individual who is looking for a challenging and rewarding role, please submit your resume for consideration.
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