Towing Operations Coordinator

4 weeks ago


El Cajon, California, United States C & D Towing Specialists Full time
Job Summary

C & D Towing Specialists is seeking a highly skilled Dispatcher to coordinate and dispatch our fleet of towing and recovery vehicles. As a Dispatcher, you will be responsible for ensuring efficient and timely service to our customers.

Key Responsibilities:

  • Dispatch and coordinate towing and recovery services for customers, utilizing dispatch systems and GPS to track and manage driver and vehicle locations.
  • Communicate effectively with drivers and customers to provide updates and resolve issues.
  • Prioritize and manage multiple service requests simultaneously, ensuring all jobs are completed promptly and according to company standards.
  • Collaborate with the Operations and Management teams to ensure smooth day-to-day operations.
  • Address emergency situations and adapt to changing priorities as needed.
  • Maintain accurate records of dispatch activities, job statuses, and service details.

Requirements:

  • High school diploma or equivalent.
  • Experience working in a dispatching, logistics, or operations management role.
  • Proficiency in computer use and strong communication skills.

Preferred Qualifications:

  • Experience in towing, recovery, or fleet management.
  • Familiarity with AAA or other roadside assistance programs.
  • Team-building and leadership skills.

Working Hours:

  • Flexible availability, including nights, weekends, and holidays, may be required.

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