Towing Operations Coordinator
11 hours ago
C & D Towing Specialists is seeking a highly skilled Dispatcher to coordinate and dispatch our fleet of towing and recovery vehicles. As a Dispatcher, you will be responsible for ensuring efficient and timely service to our customers.
Key Responsibilities:
- Dispatch and coordinate towing and recovery services for customers, utilizing dispatch systems and GPS to track and manage driver and vehicle locations.
- Communicate effectively with drivers and customers to provide updates and resolve issues.
- Prioritize and manage multiple service requests simultaneously, ensuring all jobs are completed promptly and according to company standards.
- Collaborate with the Operations and Management teams to ensure smooth day-to-day operations.
- Address emergency situations and adapt to changing priorities as needed.
- Maintain accurate records of dispatch activities, job statuses, and service details.
Requirements:
- High school diploma or equivalent.
- Experience working in a dispatching, logistics, or operations management role.
- Proficiency in computer use and strong communication skills.
Preferred Qualifications:
- Experience in towing, recovery, or fleet management.
- Familiarity with AAA or other roadside assistance programs.
- Team-building and leadership skills.
Working Hours:
- Flexible availability, including nights, weekends, and holidays, may be required.
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