Automotive Service BDC Representative
2 weeks ago
At Toyota of Santa Fe, part of the Sonic Automotive family, we provide a supportive environment where you can grow and advance your career. Our extensive network of over 100 dealerships prioritizes your success and invests in your future.
Why Our Associates Enjoy Working Here:
- We maintain the lowest turnover rate in the industry.
- We offer award-winning training programs recognized by Training Magazine and Brandon Hall.
- We are dedicated to internal development and promotion.
- Our benefits package is highly competitive, including medical, dental, vision, HSA, 401k, and PTO.
- We foster a culture of teamwork and peer recognition.
- Special perks for vehicle purchasing and leasing.
- Personalized Automotive Concierge Service.
Position Overview
The Service BDC Associate plays a crucial role in scheduling service appointments for customers who reach out to Toyota of Santa Fe through online channels. This position is focused on delivering an exceptional customer experience by responding to inquiries in a timely, professional, and courteous manner. Utilizing lead management tools and CRM software, the associate will manage customer inquiries, update records, and track customer interests effectively. Comprehensive training will be provided to ensure familiarity with all products and services, as well as inventory and financing options.
Key Responsibilities:
• Respond to online inquiries with professionalism and accuracy.
• Enter customer inquiry data into the CRM system promptly and accurately.
• Schedule service appointments efficiently.
• Conduct phone surveys to gauge customer preferences and satisfaction levels.
• Utilize lead management tools effectively.
• Prepare necessary reports and documentation in a timely manner.
• Perform cashier duties as required.
• Undertake additional job-related tasks as assigned.
• Uphold ethical standards, ensuring the highest level of customer satisfaction and honesty in all interactions.
Compensation: $17.00 to $21.00 / hour
Qualifications:
• Strong verbal and written communication skills.
• Proficient in MS Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in a call center setting is preferred.
• Excellent organizational and time management abilities.
• Capability to comprehend and follow rules, regulations, policies, and procedures.
We provide a comprehensive benefits package and competitive compensation.
Additional Information
Joining our organization means becoming part of a team-oriented environment with numerous opportunities for internal advancement. You will receive thorough training, competitive pay, and outstanding benefits, allowing you to experience the best that a career in the automotive industry has to offer.
All information will be kept confidential in accordance with EEOC guidelines.
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