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Service Lane Consultant

2 months ago

Santa Fe, New Mexico, United States Sonic Automotive Full time
Job Overview

At Toyota of Santa Fe, part of the Sonic Automotive family, we are dedicated to fostering your professional growth. Our dealership network is focused on more than just selling vehicles; we prioritize your success and future development.

Compensation:

  • $18 to $21 per hour
Position Summary

The Quick Lane Advisor plays a crucial role in managing service appointments and promoting necessary vehicle services to our customers.

Key Responsibilities:
  • Coordinate service bookings and gather customer and vehicle information prior to their arrival.
  • Welcome customers promptly and courteously.
  • Provide detailed and accurate cost estimates for labor and parts, while establishing a clear timeline for service completion.
  • Monitor repair progress throughout the day, communicating any changes in estimates or timelines to customers, and obtaining necessary approvals for additional work.
  • Conduct test drives or liaise with technicians as needed.
  • Maintain a Customer Satisfaction Index rating that meets or exceeds manufacturer standards.
  • Educate customers on vehicle maintenance and the importance of adhering to manufacturer specifications.
  • Adhere to dealership standards for productivity on customer repair orders.
  • Comply with all relevant federal, state, and local regulations regarding hazardous waste disposal and safety protocols.
  • Follow company safety guidelines and report any incidents to management immediately.

Compensation Structure: The Quick Lane Advisor position offers a pay scale with a base hourly rate ranging from $18.00 to $21.00.

All information will be kept confidential in accordance with EEO guidelines. Experience a rewarding career in the automotive industry with comprehensive training, competitive pay, and exceptional benefits.