Service Lane Consultant

2 weeks ago


Santa Fe, New Mexico, United States Sonic Automotive Full time
Job Overview

At Toyota of Santa Fe, part of the Sonic Automotive family, we offer a dynamic environment where you can thrive and advance your career. Our dealerships prioritize not just sales, but also your professional growth and success.

Compensation:

  • $18 to $21 per hour
Position Summary

The Quick Lane Advisor plays a crucial role in managing service appointments and recommending necessary services to our customers.

Key Responsibilities:
  • Coordinate service bookings and gather essential customer and vehicle information prior to their arrival.
  • Welcome customers warmly and promptly.
  • Provide a detailed and accurate estimate for labor and parts, setting clear expectations for service completion times.
  • Monitor the status of repairs throughout the day, communicating any changes in estimates or timelines to customers, ensuring proper authorization for additional work.
  • Conduct test drives or liaise with technicians as needed.
  • Maintain a high Customer Satisfaction Index, aligning with industry standards.
  • Educate customers on vehicle maintenance and the importance of adhering to manufacturer specifications.
  • Meet dealership standards for productivity regarding service orders.
  • Adhere to all relevant regulations regarding hazardous waste disposal and safety protocols.
  • Follow company safety policies and report any incidents to management immediately.

Compensation Structure: The Quick Lane Advisor position offers a competitive pay scale, with hourly wages ranging from $18.00 to $21.00.

All information will be handled confidentially in accordance with EEO guidelines. Experience a fulfilling career in the automotive industry with comprehensive training, competitive pay, and exceptional benefits.



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