Customer Service Representative

1 week ago


West Covina, California, United States Transdev Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Transdev. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner.
  • Provide accurate and helpful information about our services and products.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Operate a Point of Sale (POS) system for the sale of fare media.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent required.
  • Up to 2 years of customer service or basic office experience preferred.
  • Pleasant telephone voice and manner.
  • Strong written and oral communication skills.
  • Strong listening skills.
  • Ability to remain courteous with difficult or angry customers.
  • Basic computer knowledge/PC experience.
  • Some locations require bi-lingual skills.

Working Conditions:

  • Must be able to work shifts or flexible work schedules as needed.
  • 100% of work is accomplished indoors and in air-conditioned or well-ventilated facilities.
  • Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.

About Transdev:

Transdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. We are committed to providing safe, reliable, and innovative solutions that serve the common good.



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