Customer Success Specialist

2 weeks ago


Covina, California, United States Customer Labs Full time

Customer Labs:
Customer Success Specialist
Our mission is to empower individuals to ascend the socioeconomic ladder through innovative solutions. We enhance lives by enabling professionals to transform their extra time and ambition into meaningful career advancements and financial growth.

We accomplish this through our dynamic platform that connects businesses with skilled professionals, allowing them to engage in on-demand opportunities while providing organizations with immediate access to talent.

Our goal is to facilitate professionals in choosing when and where they work, while simultaneously helping organizations fulfill their staffing requirements.


About Customer Labs:


Customer Labs is a rapidly expanding tech startup, recognized for its significant impact on the market for professional talent.

We pride ourselves on being a diverse and inclusive organization with a global remote workforce.

Having been acknowledged as one of the leading companies in our sector, we have experienced substantial growth across all key performance indicators.

This is an exciting opportunity to join our expanding team and contribute to our mission of serving more professionals and organizations, ultimately enhancing the experience for their clients.

Role Overview
We are in search of customer-focused individuals who can effectively support our platform with empathy and discernment. You will take ownership of customer inquiries and deliver optimal solutions and service promptly. Your commitment to customer care is paramount, and you will be the first point of contact for our clients. You are a proactive problem solver who can think critically, take initiative, and know when to escalate issues. You thrive in a fast-paced environment and can work independently.

Our clientele is currently based in the United States, and we provide 24/7 support to the professionals and organizations utilizing our platform.

Daily Responsibilities
• Manage customer interactions and provide timely solutions via phone, chat, and email
• Collaborate with various departments to enhance service delivery
• Investigate and resolve customer concerns effectively
• Handle challenging customer situations with professionalism and courtesy
• Track and follow up on customer requests promptly
• Balance competing priorities efficiently
• Deliver exceptional customer service consistently
• Availability for weekend shifts is required
What Makes You Stand Out
You are quick-thinking and adept at handling challenging situations with clear communication and empathy. Your curiosity drives you to take initiative in problem-solving.
Why Join Customer Labs?

Be part of a fast-paced startup making a significant impact in the lives of countless customers.

Work remotely with occasional opportunities for in-person meetings with colleagues from around the globe.
We offer personal and professional development opportunities. If you wish to develop specific skills or gain insights into different areas of the business, we encourage your growth.
System Requirements
• Minimum 20Mbps wired internet connection

CPU:
• Minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen series or higher)

RAM:
• Minimum 16GB or higher

Boot Drive:
• Must use SSD

• Wired headset
• Quiet working environment
• Reliable power and internet connection
We operate 24/7 and follow a rotating schedule, including weekends.

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