Customer Service Representative

3 days ago

West Covina, California, United States Marukai Corp. Full time

Job Summary:

Marukai Corp. is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our Customer Service Department, you will be responsible for providing exceptional customer service, responding to customer inquiries, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Provide premier customer service, including greeting customers and responding to questions
  • Engage in suggestive selling and other sales techniques to meet or exceed sales goals
  • Maintain cleanliness of work area, storage area, and selling floor
  • Ensure a safe and clean work environment
  • Assist with restocking shelves, facing merchandise, and maintaining store displays
  • Process transactions quickly and efficiently, including handling returns and exchanges
  • Work effectively with other team members to achieve departmental goals and objectives

Requirements:

  • High school diploma or equivalent preferred
  • Must be 18 or older to use sharp knives, use ladders, scaffolds, or their substitutes, and to operate or assist in operating power-driven machinery or equipment
  • Previous experience as a Retail Associate, Cashier, or Grocery Clerk is preferred
  • Must be able to lift up to 20 pounds without aid
  • Able to deliver friendly, courteous, prompt customer service
  • Able to read, write, and do simple math problems
  • Able to interpret, understand, and follow instructions
  • Ability to effectively communicate and respond to questions from the general public and management
  • Ability to interact with all levels of management

Working Conditions:

The Customer Service Representative will work in a fast-paced retail environment, with frequent exposure to customers, cash registers, and merchandise. The ideal candidate will be able to work effectively in a team environment, maintain a positive attitude, and provide exceptional customer service in a dynamic and ever-changing retail environment.

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