Healthcare Operations Associate

1 week ago

Scottsdale, Arizona, United States Barrow Brain & Spine Full time
Join Our Esteemed Team at Barrow Brain and Spine

Barrow Brain and Spine is a distinguished, physician-led specialty practice concentrating on neurosurgery, advanced spine care, and pain management. As a collaborator with Barrow Neurological Institute, our team comprises 32 neurosurgeons and 8 physiatrists, performing over 9,000 surgeries annually. This renowned group also oversees the Neurosurgery Residency Program at a leading hospital and serves a vast patient base each year.

Are You Ready to Contribute to Our Excellence?

At Barrow Brain and Spine, our team members embody the highest standards of performance, integrity, teamwork, and dedication to patient care. These principles are integral to our culture. If you seek an exceptional work environment committed to improving the lives of our patients and team members, we invite you to explore this opportunity.

Position Overview

The role involves assisting with the daily operations of a medical clinic and/or procedure suite, which includes welcoming patients, taking vital signs, aiding patients in preparation for procedures, facilitating discharges, and coordinating transportation for patients. You will engage with patients, staff, hospital personnel, and other professionals to enhance patient satisfaction and ensure the quality of health information management. Your focus will be on delivering outstanding patient care while maintaining a safe, organized, and clean environment.

Key Responsibilities
  • Ensure all necessary documentation, including initial consultations, lab slips, and reports, are ready for the physician before patient appointments.
  • Prepare the dressing room, procedure room, and equipment for each patient.
  • Welcome patients and guide them to the appropriate areas.
  • Review and update patient histories as necessary; record vital signs in the system.
  • Conduct urine toxicity screenings.
  • Monitor and document vital signs accurately.
  • Retrieve lab results and patient files as needed.
  • Answer phone inquiries and direct calls to the appropriate personnel.
  • Set up for in-office injections, including various nerve blocks.
  • Assist the physician during procedures and monitor patients in recovery.
  • Ensure all services are delivered in a safe, professional, and efficient manner.
  • Conduct reminder calls for upcoming procedures.
  • Adhere to company policies and procedures in all departmental activities.
  • Manage inventory and order supplies as necessary.
  • Maintain confidentiality and integrity of patient information in compliance with regulations.
  • Perform additional duties as assigned.
Qualifications
  • Consistent attendance and punctuality.
  • Exhibit a positive attitude and professionalism.
  • Dress in a professional manner.
  • Complete tasks accurately and promptly.
  • Possess excellent communication skills, both verbal and written, with a strong customer service focus.
  • Effectively prioritize tasks and manage multiple responsibilities.
  • Build and maintain positive working relationships with physicians, administration, and staff.
Education & Experience
  • Completion of an accredited Medical Assisting program or certification as a Nursing Assistant.
  • Preferred experience of 2 years in a pain management setting, either inpatient or outpatient.
Compensation & Benefits

We provide a comprehensive compensation package that includes a variety of benefits designed to support your well-being and that of your family. Our offerings include:
  • Choice of two medical plans with HRA and HDHP/HSA options
  • Dental and Vision coverage
  • Short-term and long-term disability, fully employer-paid
  • Basic Life/AD&D insurance, fully employer-paid
  • Optional Life/AD&D for employees, spouses, and children
  • Voluntary Critical Illness and Accident insurance
  • Generous Paid Time Off
  • Paid Holidays
Barrow Brain and Spine is committed to being an equal opportunity employer.

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