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Assistant Director of Front Office Operations
2 months ago
Mandarin Oriental, New York is seeking a highly skilled and experienced professional to fill the role of Assistant Director of Front Office Operations. This is a key position that requires a strong leader to oversee the Front Office team and ensure seamless operations.
Key Responsibilities- Operational Excellence
- Oversee the Front Office team to ensure efficient and profitable operations
- Maximize room revenue and occupancy through effective rate control and availability management
- Delegate tasks and responsibilities to team members and ensure work processes are well-organized
- Ensure proper staffing levels at all times
- Financial Management
- Compile annual departmental operating budgets and capital expenditure plans
- Monitor and control departmental costs to ensure spending is within budget
- Human Resources
- Perform all aspects of human resources and training functions, including hiring, performance appraisals, and training
- Ensure high standards of personal hygiene, behavior, and grooming among staff
- Guest Experience
- Handle guest complaints and comments in a professional and tactful manner
- Ensure Legendary Service Training manual is up-to-date and used effectively
- Team Collaboration
- Cooperate and coordinate with other departments to achieve common goals
- Experience
- 5 years of experience in hotel Front Office operations
- 2 years of experience in Front Office management at a luxury property
- Skills
- Experience in room revenue control, budget planning, and cost control
- Knowledge of computers and systems
- Successful problem-solving skills
- Excellent communication skills
- Able to multi-task and work well in a team environment
Mandarin Oriental, New York offers a competitive salary range of $90,000 - $100,000 per year, based on experience and education.
