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Inside Sales Business Development Representative

2 months ago

Myrtle Beach, South Carolina, United States Lenox Roofing Solutions Full time

About Lenox Roofing Solutions

We are a leading provider of roofing solutions, dedicated to delivering exceptional customer service and quality products. As a motivated and results-driven Inside Sales Representative, you will play a crucial role in generating sales leads, providing exceptional customer service, and promoting our roofing services.

Key Responsibilities

Customer Engagement

  • Respond to customer inquiries in a professional and timely manner, demonstrating empathy and understanding of their roofing needs.
  • Actively listen to customer requirements and provide information about our roofing products and services.
  • Build rapport and establish a strong customer relationship by demonstrating a deep understanding of their roofing needs.

Lead Generation

  • Research and identify potential leads by using various sources, such as industry reports and customer databases.
  • Make outbound calls to generate sales leads, qualify prospects, and schedule appointments for on-site assessments.

Product Knowledge

  • Develop a strong understanding of our roofing products, services, and industry trends.
  • Clearly and effectively communicate the features and benefits of our roofing solutions to potential customers.

Sales Support

  • Assist in preparing and delivering quotations and proposals to customers.
  • Collaborate with the sales team to ensure seamless communication and customer follow-ups.
  • Maintain accurate and up-to-date records of customer interactions in our CRM system.

Closing Sales

  • Identify opportunities to upsell or cross-sell roofing services and products.
  • Guide potential customers through the sales process, addressing any concerns or objections.
  • Closing sales and achieving monthly, quarterly, and annual sales targets.

Customer Service

  • Provide post-sale support and address any customer inquiries or issues.
  • Ensure customer satisfaction by following up after services are completed and collecting feedback.

Market Research

  • Stay informed about industry trends, competitors, and market conditions.
  • Share insights with the team to develop effective sales strategies.

Qualifications

  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience in inside sales, telemarketing, or customer service is preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in using CRM software and other sales tools.
  • Excellent problem-solving skills and the ability to handle objections.
  • Self-motivated, goal-oriented, and able to work independently.
  • Knowledge of the roofing industry is a plus, but not required.
  • Willingness to learn and adapt to changing market conditions.