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Roofing Sales Representative
2 months ago
We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Lenox Roofing Solutions. As an Inside Sales Representative, you will play a crucial role in generating sales leads, providing exceptional customer service, and promoting our roofing services.
Responsibilities:- Customer Engagement:
- Respond to customer inquiries in a professional and timely manner, whether through phone calls, emails, or online chat.
- Actively listen to customer requirements and provide information about our roofing products and services.
- Build rapport and establish a strong customer relationship by demonstrating empathy and understanding of their roofing needs.
- Lead Generation:
- Research and identify potential leads using various sources, such as online directories, customer databases, and referral networks.
- Make outbound calls to generate sales leads, qualify prospects, and schedule appointments for on-site assessments.
- Product Knowledge:
- Develop a strong understanding of our roofing products, services, and industry trends.
- Clearly and effectively communicate the features and benefits of our roofing solutions to potential customers.
- Sales Support:
- Assist in preparing and delivering quotations and proposals to customers.
- Collaborate with the sales team to ensure seamless communication and customer follow-ups.
- Maintain accurate and up-to-date records of customer interactions in our CRM system.
- Closing Sales:
- Identify opportunities to upsell or cross-sell roofing services and products.
- Guide potential customers through the sales process, addressing any concerns or objections.
- CLOSE SALES AND ACHIEVE MONTHLY, QUARTERLY, AND ANNUAL SALES TARGETS.
- Customer Service:
- Provide post-sale support and address any customer inquiries or issues.
- Ensure customer satisfaction by following up after services are completed and collecting feedback.
- Market Research:
- Stay informed about industry trends, competitors, and market conditions.
- Share insights with the team to develop effective sales strategies.
- High school diploma or equivalent; a college degree is a plus.
- Proven experience in inside sales, telemarketing, or customer service is preferred.
- Strong communication and interpersonal skills.
- Proficiency in using CRM software and other sales tools.
- Excellent problem-solving skills and the ability to handle objections.
- Self-motivated, goal-oriented, and able to work independently.
- Knowledge of the roofing industry is a plus, but not required.
- Willingness to learn and adapt to changing market conditions.
