Medical Support Specialist

4 days ago

Brentwood California, United States Concentra Career Choice Full time
Job Summary

Concentra Career Choice is seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and support to our healthcare team.

Key Responsibilities
  • Perform routine medical and testing procedures under the direct supervision of a treating clinician.
  • Ensure every patient is treated with quality clinical care and an excellent patient experience.
  • Perform ancillary testing and tasks, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
  • Prepare patients for physical examinations, including taking vital signs and performing all required testing.
  • Responsible for performing routine medical procedures as ordered by the treating clinician.
  • Triage and disposition all patients.
  • Assist providers during examination and treatment.
  • Prepare for and assist clinicians with surgery setup and injury care.
  • Apply bandages, dressings, and splints as ordered by the treating clinician.
  • Dispense medications and appliances as ordered by the treating clinician and in accordance with state regulations.
  • Perform DOT and Non-DOT drug and alcohol testing.
  • Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.
  • Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms.
  • Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.
  • Manage patient flow and volume. Keep patients informed of expected wait times.
  • Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensure accuracy in documentation.
  • Cross-trained to perform Front Office duties, including greeting patients, obtaining authorization, check-in/check-out, communicating wait times, etc.
  • Answer telephone as needed.
  • Attend center staff meetings as required.
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
Requirements
  • High school graduate or GED equivalent.
  • Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations.
  • Working knowledge of occupational medicine requirements (state specific).
  • Previous medical office experience preferred.
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
  • Demonstrated willingness to participate in initial and ongoing training as required.
  • Demonstrated effective communication and interaction with employers, patients, providers, and other employees.
  • Demonstrated ability to maintain working relationships with all levels of employees.
  • Demonstrated excellent customer service skills.
  • Demonstrated computer skills.
  • Must successfully complete orientation and training as well as demonstrate competency in all required medical tasks.
  • Obtain all certifications required of Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.

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