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Medical Support Specialist

2 months ago

San Diego California, United States Concentra Career Choice Full time
Job Summary

Concentra Career Choice is seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical team.

Key Responsibilities
  • Perform routine medical and testing procedures under direct supervision of the treating clinician.
  • Support registration and referral management as needed.
  • Deliver one-on-one patient care in a fast-paced environment.
  • Ensure every patient receives quality clinical care and an excellent patient experience.
  • Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, including taking vital signs and ancillary testing.
  • Assist providers during examination and treatment.
  • Perform routine medical procedures as ordered by the treating clinician.
  • Triaging emergent patients as needed.
  • Prepare and assist clinician with procedure set up and injury care.
  • Apply bandages, dressings, and splints as ordered by the treating clinician.
  • Dispense medications and DME as ordered by the treating clinician in accordance with state regulations.
  • Complete quality assurance activities on equipment and medical devices.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms.
  • Maintain and operate all medical devices and equipment, including calibration and record keeping.
  • Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.
  • In partnership with center leadership, assist with patient flow and volume.
  • Keep patients informed of expected wait times during all aspects of the center visit.
  • Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping.
  • Ensure accuracy in documentation.
  • Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed.
  • Follow HIPAA guidelines and safety rules.
  • Attend center staff meetings or huddles as required.
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
  • Complete any applicable training including but not limited to clinical competency training that occurs monthly.
Requirements
  • Education Level: Vocational/Technical/Business School
  • Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations
  • Job-Related Experience: Customarily has at least six months or more of medical assistant experience
  • Knowledge of medical procedures and medical terminology
  • Working knowledge of occupational medicine requirements (state specific) preferred
  • Job-Related Skills/Competencies: Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Able to communicate both verbally and in writing in a clear, and professional manner
  • Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
  • Must participate in initial and ongoing training as required
  • Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
  • Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications