Commercial Property Claims Examiner

3 days ago

Lockport, New York, United States Accident Fund Holdings, Inc. Full time
Job Title: Commercial Property Senior Claim Representative

We are seeking a highly skilled and experienced Commercial Property Senior Claim Representative to join our team at Accident Fund Holdings, Inc.

Job Summary:

The Commercial Property Senior Claim Representative will be responsible for examining, investigating, and settling commercial property insurance claims with minimal supervision. This role requires strong analytical and problem-solving skills, as well as excellent communication and negotiation skills.

Key Responsibilities:
  • Examine and investigate commercial property claims to determine the scope of damages and coverage.
  • Conduct thorough and fair investigations, gathering relevant facts and expert input as needed.
  • Assign and direct property losses through the use of independent adjusters and other experts.
  • Interpret and understand commercial property coverage forms, including exclusions, limitations, and amendatory endorsements.
  • Determine the scope of damages through the use of Xactimate and/or vendor and IA estimates.
  • Utilize experts such as structural engineers, building consultants, and cause and origin investigators to move claims toward resolution.
  • Exercise independent decision-making skills with minimal to moderate supervision and direction on claims assigned.
  • Verify coverage, conduct a complete investigation, and document the claim file according to property file handling guidelines and Department of Insurance requirements.
  • Set timely reserves, provide pertinent details to manager when loss exceeds adjuster authority, and timely request reserves and payment authority.
  • Maintain communication with all interested parties in the claim, including the insured, retail and general agents, public adjusters, and attorneys.
  • Negotiate settlements with the insured, attorneys, or 1st party representatives.
  • Retain and manage outside vendors to ensure focused information is provided in the investigation and cost containment is maintained.
  • Establish and maintain positive working relationships with all internal and external customers.
Requirements:
  • Bachelor's degree in a related field or relevant combination of education and experience.
  • Seven years of progressively more responsible experience in a commercial property claims environment.
  • Experience handling claims in multiple states preferred.
  • Certification or progress toward certification and designations such as CPCU, CIC, AIC, SCLA, etc. highly preferred and encouraged.
  • Ability and proficiency in the use of computers and company standard software specific to position.
  • Strong oral and written communication skills.
  • Strong customer service skills.
  • Ability to negotiate, build consensus, and resolve conflict.
  • Ability to act as a representative of the Company and establish effective working relationships.
  • Ability to manage multiple priorities and meet established deadlines.
  • Attention to detail and analytical skills.
  • Ability to make independent decisions.
  • Ability to solve highly complex problems.
  • Ability to train and mentor others.
  • Ability to lead others.
Working Conditions:

Work is performed in an office setting with no unusual hazards.

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description.

Pay Range: $70,400 - $117,800.

We are an Equal Opportunity Employer. Diversity is valued, and we will not tolerate discrimination or harassment in any form.

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