Commercial Lines Servicing Manager
2 weeks ago
Dawson is seeking a highly skilled Commercial Lines Servicing Manager to join our team. As a key member of our insurance team, you will be responsible for providing exceptional customer service and expert advice to our clients.
Key Responsibilities- Act as the primary point of contact for clients, providing support and information via telephone, email, or in-person.
- Provide expert advice and effective management of insurance policies, ensuring accuracy and timeliness in processing client policy modifications.
- Maintain a concern for timeliness and completeness when interacting with clients, agencies, and companies to minimize the potential for errors and omissions claims.
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
- Process claims information as needed and direct the insured to the proper channel to get needed information.
- Resolve billing issues and process certificates of insurance.
- Assist with receptionist duties as needed.
- P&C License (Property and Casualty License) required.
- Ability to work with computers and understand and interpret standard statistical findings.
- Excellent skills in communication and presentation.
- Experience in delivering client-focused solutions and creating long-lasting relationships.
- Medical, dental, and vision insurance (the employee-only portion of the medical insurance is 100% paid).
- Opportunity for 2 bonuses each year.
- 2 weeks PTO to start with additional time awarded with tenure.
- Standing desks in a bright, open office.
- Small, family/community-oriented office.
- Business casual dress code.
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Commercial Lines Servicing Manager
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