Commercial Lines Servicing Manager

2 weeks ago


Lockport, New York, United States Dawson Full time
Job Overview

Dawson is seeking a highly skilled Commercial Lines Servicing Manager to join our team. As a key member of our insurance team, you will be responsible for providing exceptional customer service and expert advice to our clients.

Key Responsibilities
  • Act as the primary point of contact for clients, providing support and information via telephone, email, or in-person.
  • Provide expert advice and effective management of insurance policies, ensuring accuracy and timeliness in processing client policy modifications.
  • Maintain a concern for timeliness and completeness when interacting with clients, agencies, and companies to minimize the potential for errors and omissions claims.
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
  • Process claims information as needed and direct the insured to the proper channel to get needed information.
  • Resolve billing issues and process certificates of insurance.
  • Assist with receptionist duties as needed.
Requirements
  • P&C License (Property and Casualty License) required.
  • Ability to work with computers and understand and interpret standard statistical findings.
  • Excellent skills in communication and presentation.
  • Experience in delivering client-focused solutions and creating long-lasting relationships.
What We Offer
  • Medical, dental, and vision insurance (the employee-only portion of the medical insurance is 100% paid).
  • Opportunity for 2 bonuses each year.
  • 2 weeks PTO to start with additional time awarded with tenure.
  • Standing desks in a bright, open office.
  • Small, family/community-oriented office.
  • Business casual dress code.


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